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Second attempt to start new topic from yesterday morning

This topic has 13 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

codeWhisperer

Participant

July 18, 2022 at 16:51

Hi. I entered all of this information yesterday morning, apparently the ticket did not save to your system. Trying again here. This is in response to your comment on my refund request (from code_Whisperer). I have reset my hosting provider account to ‘new’ again (to start from scratch) and set up a new login for you (in private area). I have not touched this new install other than to add a new admin user (you). I have NOT installed anything else (including woocommerce) so that it is a completely fresh install from my hosting provider (Hostinger.com).
I have entered 0.0 for version numbers below because this is a fresh install for you to try.

Please, contact administrator
for this information.

#329955 Copied Theme version: 0.0 WooCommerce version: 0.0

12 Answers
Rose Tyler

Support staff

July 18, 2022 at 17:15
Hello,

Artmaxy demo is available for WPbakery only. You do not need to pay anything additionally, because this plugin comes bundled with the theme.
The FTP is the same info, except that the last letter of the password is CAPITALIZED. – We can’t connect FTP:
```
Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server
```
Do you have any limits for connections from other countries? Unblock it for Ukraine.
Waiting for your reply.

Regards
#329958 Copied
codeWhisperer

Participant

July 18, 2022 at 17:37

When I chose the Artmaxy theme and clicked install, it presented me with a choice of either WP Bakery or Elementor. Why would it do that if it is not available for Elementor?

#329959 Copied

codeWhisperer

Participant

July 18, 2022 at 17:38

I do not have any blocks, but the hosting company might (even though I am not sure why they would do that). I will ask them.

#329960 Copied

codeWhisperer

Participant

July 18, 2022 at 17:41

Updated info in private area

Please contact administrator
for this information.

#329961 Copied

codeWhisperer

Participant

July 18, 2022 at 17:43

I apologize about the FTP username. I was unaware that the hosting company added that prefix to the user name.
Also, i just realized that since this is a staging area, the domain won’t work either. Give me a sec.

Please contact administrator
for this information.

#329964 Copied

Rose Tyler

Support staff

July 18, 2022 at 17:48

Hello,

When I chose the Artmaxy theme and clicked install, it presented me with a choice of either WP Bakery or Elementor. Why would it do that if it is not available for Elementor? – checked on a test site, it not asked – https://gyazo.com/7e5cfd4fdf501543cfd1c561e6236fa8
Updated info in private area – We can’t connect, unfortunately. Please try to connect using provided credentials by yourself and reply back here.

Regards

#329965 Copied

codeWhisperer

Participant

July 18, 2022 at 17:52

I tried the latest credentials and server address (in private area of #329964) and it worked. Did you notice that I had to update the domain to an IP address, instead?

#329966 Copied

Rose Tyler

Support staff

July 18, 2022 at 18:14

Hello,

Thanks for the reply.
Here is reason plugins cannot be automatically installed during demo content installation – https://prnt.sc/hdS6ln3IcPdW – read this post https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ , contact your hosting provider and ask about assistance.
I’ve installed plugins manually via Dashboard, latest versions of plugins were downloaded from this page – https://www.8theme.com/downloads
Demo content imported. Please check and let us know if you need any further assistance.
About fonts – https://prnt.sc/teuodNN1l00e , you need to fix ” No ‘Access-Control-Allow-Origin’ header is present on the requested resource ” as was mentioned.

Regards

#329969 Copied

codeWhisperer

Participant

July 18, 2022 at 18:22

Thank you, Rose. I will look and see how things go now.

#329972 Copied

Rose Tyler

Support staff

July 19, 2022 at 07:05

Hello,

We can see a refund request from you. Can it be canceled?

Regards

#329997 Copied

codeWhisperer

Participant

July 19, 2022 at 21:43

Yes, is that something I need to do or that you do on your end?

#330051 Copied

Rose Tyler

Support staff

July 20, 2022 at 07:27

Thanks for the reply. I will do it.
Feel free to post new questions here on the forum. Have a nice day!

Regards

#330072 Copied
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