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See the logo of my store in the emails that the client receives, for example, orders.

This topic has 8 replies, 3 voices, and was last updated 1 hours, 54 minutes ago ago by Jack Richardson

keengoo

Participant

June 28, 2024 at 03:30

I have problems with the email templates, I add the logo, but when I place an order, for example, the logo that I added in the templates does not arrive in the email and the template changes color, I update the black one and it arrives purple.

(this ticket is the same #401656)

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#402134 Copied Theme version: 9.3.13

7 Answers

Rose Tyler

Support staff

June 28, 2024 at 04:59

Hello keengoo,

Thank you for reaching out to us.

We can’t find wp-admin access from you.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#402138 Copied

keengoo

Participant

June 29, 2024 at 05:22

Hello, thank you for your response, now enter the required information in your private chat

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#402298 Copied

Rose Tyler

Support staff

June 29, 2024 at 07:52

Hello keengoo,

Please check how it works now.

Best Regards,
8Theme’s Team

#402311 Copied

keengoo

Participant

June 30, 2024 at 02:47

Hello, now it works, but the logo is very pixelated and ugly, I guess I can change it in the template? Or is there somewhere where you can upload it just once?

#402402 Copied

Rose Tyler

Support staff

June 30, 2024 at 07:14

Dear Keengoo,

We hope this message finds you well. We are pleased to inform you that the issue appears to have been resolved successfully as per the screenshot provided: https://prnt.sc/Ow-9lwkWPo71. Could you please confirm if the solution meets your expectations?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#402407 Copied

keengoo

Participant

July 1, 2024 at 00:03

Only 70% was solved, I sent the response encrypted.

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support staff only.

#402471 Copied

Jack Richardson

Support staff

July 1, 2024 at 08:34

Dear @keengoo,

I hope this message finds you well. We have noticed that the image format currently being used in your email templates (webp) may not be fully compatible with all mail services. You can view the image in question here: https://prnt.sc/HVnG6mNpjArp. For broader compatibility, we recommend referencing the following resource: https://www.caniemail.com/search/?s=webp.

To ensure optimal performance and visibility of your emails across all platforms, we kindly suggest use your logo image in a more universally supported image format and conducting subsequent tests to verify functionality. Please note that this issue does not originate from our Email Builder but is a known limitation with certain email services.

Thank you for your attention to this matter. Should you require any assistance with the recommended changes, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

#402504 Copied
Tagged: customer engagement, email logo, order confirmation, store branding, woocommerce, wordpress templates
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