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See this error on checkout page this error – There was an error processing your order. Please check

This topic has 12 replies, 2 voices, and was last updated 1 days, 7 hours ago ago by SARKIS KARTASHEV

SARKIS KARTASHEV

Participant

April 6, 2025 at 13:48

There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.

I have made setting correct, but face up with such error, as i found in serp the others have the same problem with this theme

Files is visible for topic creator and
support staff only.

#439944 Copied Theme version: 9.4.9

11 Answers

Jack Richardson

Support staff

April 7, 2025 at 07:09

Dear @Sarkis Kartashev,

We hope this message finds you well.

We kindly ask you to deactivate the XStore AMP plugin on your website, as it appears to be causing configuration conflicts with the WooCommerce checkout page settings. Please note that this plugin is not essential for the core functionality of your site.

If deactivating the plugin resolves the issue, you may keep it inactive moving forward.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

#439979 Copied

SARKIS KARTASHEV

Participant

April 7, 2025 at 09:20

Have turned off the AMP plugin but also the same error

#440017 Copied

Jack Richardson

Support staff

April 8, 2025 at 16:09

Dear @Sarkis Kartashev,

Thank you for reaching out.

As the issue persists even after disabling the mentioned plugin, we kindly ask you to test whether the same problem occurs when using a default WordPress theme, such as Storefront. You can switch themes by navigating to Appearance → Themes in your WordPress dashboard.

Should the issue continue regardless of the theme in use, this would indicate that the problem is likely not theme-related. In such a case, we recommend contacting the official WooCommerce support team for further assistance: https://wordpress.org/support/plugin/woocommerce/

Additionally, we have noticed that your site is generating fatal errors related to a third-party plugin. You can review the error logs by visiting the following URL of your web-site:
/wp-admin/admin.php?page=wc-status&tab=logs

Please let us know if you need any further assistance.

Kind regards,
8Theme Support Team

#440208 Copied

SARKIS KARTASHEV

Participant

April 8, 2025 at 17:02

Really, you think so that I need to contact woocommerce support?

I have purchased the theme and this plugin are included in the theme, I have purchased all this togeather, and all must work thus what is the reason to purchase your theme?

I don`t think so that the problem comes from woocommerce cause when I activate another theme all works well, also I have another websites based on woocommerce and all are working well, so how can woocommerce work well with other themes and work with errors with your theme, this menas that problem comes from woocommerc3e connecting with your theme, and why I need your support if you send me to resolve the problem to another plugin developers, you are selling theme and the main plugin in your theme is woocommerce so you need to make it work all togeather, find out what causes this, or I want refund in other case in all platform where is uploaded your theme will recieve the most bad reviews

#440213 Copied

SARKIS KARTASHEV

Participant

April 8, 2025 at 17:13

Want to tell you good news, have turned off this plugin WooCommerce PDF Invoice and all worked well, so this error don`t come from direct woocommerce, this conflict comes from 3 party plugins wich are making changes to woocommerce defaults

#440214 Copied

Jack Richardson

Support staff

April 9, 2025 at 14:14

Hello @SARKIS KARTASHEV,

Thank you for your message and for sharing the update with us.

We’re glad to hear that the issue has been resolved after deactivating the WooCommerce PDF Invoice plugin. Based on your findings, it appears that the conflict was indeed caused by a third-party plugin modifying WooCommerce’s default functionality.

We appreciate your efforts in identifying the source of the problem, and we’re always here to assist you further if needed.

Best Regards,
Jack Richardson
8Theme’s Team

#440279 Copied

SARKIS KARTASHEV

Participant

April 10, 2025 at 14:21

From where can Below edit this page?

Your order has been received page

This is page redirected when you placed order, like order placed confirmation page, want to delete this line because on that 2 button are not working functions, when press first button goes on 404 error, when second button access denied, so want to turn of that red marked line, is it possible?

#440358 Copied

Jack Richardson

Support staff

April 10, 2025 at 16:00

Dear @SARKIS KARTASHEV,

We kindly ask that you avoid combining multiple questions into a single topic. Instead, please create a separate topic for each individual question. This approach helps our support managers and also other customers could more easily find relevant solutions when facing similar issues.

Regarding your inquiry, if you wish to modify the content of the order received page, you can copy the following file:

plugins/woocommerce/checkout/order-received.php
to:
child-theme/woocommerce/checkout/order-received.php

Similarly, to modify the content of the thank you page, please copy:
xstore/woocommerce/checkout/thankyou.php
to:
child-theme/woocommerce/checkout/thankyou.php

Please note that while we are able to guide you to the appropriate files, any additional customization falls outside the scope of our support. We appreciate your understanding and thank you for respecting our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

#440371 Copied

SARKIS KARTASHEV

Participant

April 10, 2025 at 16:05

Thank you.

One more question on each adding to card right mini cart pops up, can I cancell this, just add products 1 or too and if need then press right cart button and then open pop up mini cart, not on adding each product

#440372 Copied

Jack Richardson

Support staff

April 10, 2025 at 16:15

Dear @Sarkis Kartashev,

We would like to inform you that our Theme Options include a search feature that allows you to easily locate the desired settings. You can view an example here: https://gyazo.com/2861115a86ba5a1254f4fb5bf24b33d0

If your main inquiry has been resolved, we kindly ask you to mark the topic as solved.

Best regards,
Jack Richardson
The 8Theme Team

#440375 Copied

SARKIS KARTASHEV

Participant

April 10, 2025 at 16:22

Thank you very much

#440378 Copied
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See this error on checkout page this error – There was an error processing your order. Please check

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