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Sellers holiday mode on their store not taken into account

This topic has 2 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

CamG

Participant

October 10, 2022 at 15:46

Hi support,

I have a problem with the WCMP holiday mode and I was wondering if it could be due to XStore theme.
I can activate it from a seller dashboard, I’m choosing the dates, I can disable the purchase, I can check on the vendor’s page a message saying that the seller is on holidays “Shop is closed now. We will Reopen on 13th Oct 2022” but I can still purchase the item.

Here is a video to illustrate : https://www.loom.com/share/60887a8c272943d3856d93de9b2bb440

Thanks for your help !

#336154 Copied Theme version: 1.0 WooCommerce version: 3.9.2

1 Answer

Tony Rodriguez

Support staff

October 11, 2022 at 06:18

Hello, @CamG,

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is from our theme or not?

If the issue will still persist with the default WordPress Theme as well then it will make sure that our theme does not have any influence on it, and in that case, you have to contact the plugin Author to fix this issue with the default Theme first and then it will automatically work fine with our theme as well.

And if the issue will not persist with the default WordPress theme, then please take the complete backup of your site and share your site WP Admin URL and Credentials with me here in the private content area of this topic, like the below-listed format, so that I will further debug it for you.

Note: I need your permission as well to debug your site which includes deactivating all the third-party plugins and on-site customization as well.

Regards 8Themes Team.

#336180 Copied
Tagged: best selling themes, holiday mode, persuasive, sales, sellers, store, woocommerce
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