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Serious problem – updating quantity in cart makes product disappear

This topic has 12 replies, 2 voices, and was last updated 8 years, 9 months ago ago by Jack Richardson

ChrisBishop

Participant

February 8, 2016 at 20:35

We have a serious problem with our site. If someone tries to update quantity in cart the product disappears from cart. This happens using the arrows to move quantity up or down, or if someone enters the quantity directly into the box.

It happens on the Cart page but also on any product page that shows the quantity currently in the Cart.

This is making it nearly impossible to take orders on our site.

I have disabled almost all plugins except the WooCommerce plugins. I’ve disabled security, optimization, SEO, etc. I’ve cleared transients and checked the database which has no overhead.

Finally, I tried activating a different theme and the problem was solved. But I switched back because using a new theme would mean recreating all the styles and look of our old site.

I could use some help in figuring out the problem.

Thank you.

#112173 Copied Theme version: most recent - Dec 2015 WooCommerce version: most recent

11 Answers

Jack Richardson

Support staff

February 9, 2016 at 09:19

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.
Have you made any changes in the theme files?

Best regards,
Jack Richardson.

#112209 Copied

ChrisBishop

Participant

February 10, 2016 at 04:29

There is a child theme with several customized WooCommerce templates, however I tried deleting those and the Child theme but it had no effect on the problem.

Please, contact administrator
for this information.

#112371 Copied

Jack Richardson

Support staff

February 10, 2016 at 09:00

Hello,

FTP credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#112390 Copied

ChrisBishop

Participant

February 10, 2016 at 14:29

ftp credentials should be correct. I repeat them in the private section below

Please, contact administrator
for this information.

#112461 Copied

Jack Richardson

Support staff

February 10, 2016 at 15:09

Hello,

We still can’t connect via FTP getting this error:
Response: 530 Login incorrect.
Error: Critical error
Error: Could not connect to server

What FTP client are you using? Please check if login details are correct.

Best regards,
Jack Richardson.

#112470 Copied

ChrisBishop

Participant

February 10, 2016 at 15:15

please try again with a different username below

Please, contact administrator
for this information.

#112471 Copied

Jack Richardson

Support staff

February 11, 2016 at 09:07

Hello,

I’ve reuploaded theme files.
Please clear browser cache and check quantity box now.

Best regards,
Jack Richardson.

#112558 Copied

ChrisBishop

Participant

February 11, 2016 at 15:27

It’s working now, thank you. Can you tell me what the problem was?

#112646 Copied

Jack Richardson

Support staff

February 11, 2016 at 15:44

Hello,

Perhaps you updated the theme incorrectly as when I reuploaded the files everything was fixed.

Best regards,
Jack Richardson.

#112655 Copied

ChrisBishop

Participant

February 11, 2016 at 15:53

I see there are a number of outdated Woocommerce templates in the Blanco theme folder now, can I update those without causing a problem?

#112659 Copied

Jack Richardson

Support staff

February 11, 2016 at 16:00

Hello,

You shouldn’t worry about those notices. They won’t affect your site at all. We edited Woocommerce files in wp-content/themes/blanco/woocommerce directory and old version may be written in those files. But, please don’t worry, as the original version is written in wp-content/plugins/woocommerce/templates directory.
So you can hide this message or you can fix it by editing the files in wp-content/themes/blanco/woocommerce directory and change the version to the current Woocommerce version that you’re using.

Best regards,
Jack Richardson.

#112663 Copied
Tagged: best selling, cart, product disappear, serious problem, themes, updating quantity, woocommerce
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