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Serveer Error (500 error) – Home page – Elementor

This topic has 8 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Luca Rossi

Alzain

Participant

May 7, 2024 at 00:00

Hello
I hope you are fine

I encountered a problem editing the home page with elementor

After I click Update, I receive the following message:
Serveer Error (500 error)

– I deleted the browser cache
– I used another browser
But the problem exists

I changed the PHP version from 8.1 – 8.2 and 8.3
same problem
https://prnt.sc/SjttDcexNzVW

Please, contact administrator
for this information.

#394184 Copied Theme version: 9.3.8

7 Answers

Luca Rossi

Support staff

May 7, 2024 at 04:06

Hi @Alzain,

We only have the WP Admin account for now.

Could you please provide temporary cPanel account or FTP access?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#394188 Copied

Alzain

Participant

May 7, 2024 at 07:54

You are provided with an FTP account

I would like to see the status of my site
If you find any other problem
Please fix it.
Thank you ☺️

Please contact administrator
for this information.

#394215 Copied
Luca Rossi

Support staff

May 7, 2024 at 09:37
Dear Alzain,

We hope this message finds you well. Thank you for providing us with the FTP account details.

We have encountered an issue with your website, as detailed in the error logs below:
```
[07-May-2024 08:27:32 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 729088 bytes) in /home/u201213174/domains/alzaincity.com/public_html/wp-includes/class-wpdb.php on line 2320
[07-May-2024 08:29:36 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 733184 bytes) in /home/u201213174/domains/alzaincity.com/public_html/wp-includes/class-wpdb.php on line 2320
[07-May-2024 08:33:11 UTC] PHP Fatal error: Allowed memory size of 2147483648 bytes exhausted (tried to allocate 733184 bytes) in /home/u201213174/domains/alzaincity.com/public_html/wp-includes/class-wpdb.php on line 2320
```
In an attempt to resolve this, we increased the WordPress Memory Limit to 1024MB by adding the following code to the wp-config.php file:
```
define('WP_MEMORY_LIMIT', '1024M');
```
Unfortunately, this adjustment has not taken effect. Could you please contact your hosting provider to address this issue? Your assistance in resolving this matter would be greatly appreciated.

Best regards,
8Theme’s Team
#394237 Copied
Alzain

Participant

May 11, 2024 at 21:06

Hello

I contacted hosting support
They tried to solve the problem for 3 consecutive days, but they were unable to solve the problem. They said that the problem was from the X-Store template…

In the end, I created a new page (the home page). I will delete the previous home page.

Is there a problem if I delete the previous home page?

Please contact administrator
for this information.

#394771 Copied

Luca Rossi

Support staff

May 12, 2024 at 03:38

Hi @Alzain,

It would be fine if you’ve already set the new home page under Settings > Reading option:

https://prnt.sc/uPZMszHK_aUh

Best regards,
8Theme’s Team

#394779 Copied

Alzain

Participant

May 12, 2024 at 06:34

Thanks
I’ve already done that

#394792 Copied

Luca Rossi

Support staff

May 13, 2024 at 04:35

Dear @Alzain,

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

#394876 Copied
Tagged: 500 server error solution, best selling woocommerce themes, efficient error handling, elementor home page, high quality woocommerce themes, reliable woocommerce templates
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