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Server requirements still in red even though the number is above min?

This topic has 6 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

Nicolo

Participant

July 12, 2024 at 11:57

Hello

Why are these in red?

Seems like its meeting the requirement, but still in red? Is the server not set up properly?

Thanks for the help

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#404368 Copied Theme version: 9.3.15

5 Answers

Rose Tyler

Support staff

July 12, 2024 at 12:08

Hello Nicolo,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404370 Copied

Nicolo

Participant

July 12, 2024 at 12:32

Ok here you go

Please contact administrator
for this information.

#404386 Copied

Andrew Mitchell

Support staff

July 12, 2024 at 15:22

Hello, Nicolo,

We would like to inform you that our system is designed such that the indicators will remain red until they meet or exceed the recommended levels.

Best Regards,
8Theme’s Team

#404415 Copied

Nicolo

Participant

July 12, 2024 at 15:27

Does that mean they have not met the recommended levels?

Because the numbers are in the recommended range – so why is it not green?

#404419 Copied

Andrew Mitchell

Support staff

July 12, 2024 at 15:30

The indication in red means that while the requirements have been met at the minimum level, they have not reached the recommended level. This distinction is important as meeting only the minimum requirements might negatively impact the performance and functionality of the website. It is advisable to enhance these parameters to the recommended levels to ensure optimal operation and user experience.

Should you need further assistance or have any more questions, please feel free to contact us.

Best Regards,
8Theme’s Team

#404420 Copied
Tagged: server requirements red issue, woocommerce minimum server issue, woocommerce server requirements, wordpress templates server fix, wordpress templates troubleshooting
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