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Service Unavailable 503 error - by PreboDigtial

This topic has 8 replies, 2 voices, and was last updated 6 years, 4 months ago ago by Rose Tyler

PreboDigtial

Participant

June 25, 2018 at 22:15

hi guys

I have setup the theme on hetzner and for some reason, it will not load, just takes forever and eventual give 503 error. Server is running on php 7.0. I called their support team and they said, I need to contact the theme developer as there’s an issue with theme.

Please, contact administrator
for this information.

#195514 Copied Theme version: Version: 4.4 WooCommerce version: Version 3.4.2

7 Answers

Rose Tyler

Support staff

June 26, 2018 at 09:09

Hello,

Please, make sure you have checked all the server requirements before the installation – http://prntscr.com/jzfgyv https://www.8theme.com/demo/docs/royal/
Try to enable WP_debug mode and check the errors that you get. Very likely some fatal errors appear. Then you’ll be able to understand what option should be changed to avoid this issue.

Regards

#195536 Copied

PreboDigtial

Participant

June 26, 2018 at 10:37

I have checked requirements and all looks good. When I enable debug error, i am not getting any errors, still getting 503.

I would appreciate if you have a look, as you know better.

#195545 Copied

Rose Tyler

Support staff

June 26, 2018 at 10:41

Hello,

Provide us with temporary wp-admin and FTP access in the Private Content area. One of our developers will check the problem.

Regards

#195546 Copied

PreboDigtial

Participant

June 26, 2018 at 11:01

Here you go

Please, contact administrator
for this information.

#195547 Copied

Rose Tyler

Support staff

June 26, 2018 at 12:56

Hello,

Firstly, your folder that contains themes was named as “theme” but should be “themes” (we’ve renamed). We’ve temporary renamed royal theme folder, that activated a default theme on your site, but have not solved the problem. This means that the issue doesn’t relate to the theme. If rename plugins folder https://prnt.sc/jzi9qf the admin panel get work. Likely the problem is caused by malware code https://prnt.sc/jziap4 that we found in all themes of this catalog https://prnt.sc/jzibmu https://www.bleepingcomputer.com/news/security/wp-vcd-wordpress-malware-campaign-is-back/
You need to contact server admin and ask to check all your files.

Regards

#195551 Copied

PreboDigtial

Participant

August 17, 2018 at 11:22

Hi Guys

The layout on the blog page is not great, there’s a huge blog title and then its repeated again at the bottom. Can you please advise how can I remove the big blog title in the blog sections? My client want’s this sorted asap and I agree with them it does not make sense at all.

Example: https://www.ingot.co.za/blog/luxury-bathroom-accessories-inspiration/

Please, contact administrator
for this information.

#198206 Copied
Rose Tyler

Support staff

August 17, 2018 at 12:14
Hello,

You can add this code in Theme Options > Custom css area or in style.css file of your child theme:
```
.single-post .page-heading .title span {
    display: none;
}
```
Regards
#198209 Copied
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