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Session expired!!! Help needed!!!!!!!!!!!

This topic has 4 replies, 3 voices, and was last updated 7 months ago ago by Luca Rossi

trendy

Participant

July 22, 2024 at 17:43

Hey, I’m getting this error – sorry, your session expired!
I have disabled all the plugins, No problem with storefront theme. But with xstore, i can see this error!

Please don’t give me instructions to follow, i have done all the test. Since i’m just a noob, I can’t find the exact issues.
i hope you can find the error and fix it. I have provided credential. Thanks

Please, contact administrator
for this information.

#406404 Copied Theme version: 9.3.15

3 Answers

Rose Tyler

Support staff

July 23, 2024 at 07:16

Hello, trendy,

Thank you for reaching out to us.

To better understand the issue you are encountering, we kindly request that you record a video demonstrating the steps you are taking. This will enable us to accurately replicate the problem on our end.

Additionally, please provide us with FTP access to facilitate a more thorough investigation.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#406446 Copied

trendy

Participant

July 23, 2024 at 07:42

Hi, I have given all the details. I hope that you will fix this issues as soon as possible.
Thanks

Please contact administrator
for this information.

#406457 Copied

Luca Rossi

Support staff

July 23, 2024 at 09:25

Dear Trendy,

We hope this message finds you well. We are reaching out to request your assistance with disabling the CloudFlare cache(Cloudflares’ Rocket Loader) and the LiteSpeed Cache plugin for our website. Once these changes have been implemented, could you please also conduct a thorough review of the checkout page to ensure everything is functioning correctly?

Thank you for your attention to this matter. We look forward to your prompt response.

Best regards,
8Theme’s Team

#406476 Copied
Tagged: session timeout solutions, troubleshoot wordpress templates, woocommerce session expired, woocommerce session issues, woocommerce support, wordpress template assistance, wordpress templates help
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