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Several CSS problems after Theme update - by creativ

This topic has 27 replies, 3 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

creativ

Participant

November 4, 2015 at 14:59

Hallo.

We have several CSS problems after Theme update that we can’t solve.

On all screen formats (PC, Tablet and Smartphone):

On “Products Page”:
1) Our ul/li links in the tabs have now the style of the main menu and don’t open the linked pages, but close the tab.
2) Icons “NEW” and “Sale” disappear.

Only on Tablet screen format:

On page “Home”:
3) The two sliders are too wide now.

On “Products Page”:
4) The Produkt Image not scaled.
5) Problems with the width (image, content, sidebar).
4) The two sliders are too wide to (such as 3)).

Please, contact administrator
for this information.

#97777 Copied

26 Answers

Eva Kemp

Support staff

November 4, 2015 at 19:34

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#97855 Copied

creativ

Participant

November 4, 2015 at 20:28

Hello Eva,

thanks for the help.

wp-admin should not be necessary.

Please, contact administrator
for this information.

#97873 Copied

Jack Richardson

Support staff

November 5, 2015 at 08:12

Hello,

Please give us access to all site files, not only to the theme, and please provide WP Dashboard credentials.

Thank you.

Best regards,
Jack Richardson.

#97896 Copied

creativ

Participant

November 5, 2015 at 08:38

Why do you need more access? We have checked it and it is not due to other plugins or changes in wp-admin panel. It is a CSS problem or a theme problem.

If you need to access other data, please give us a call, on which exactly. Many thanks.

#97909 Copied

Eva Kemp

Support staff

November 5, 2015 at 11:10

Hello,

We need to investigate this problem that’s why full access is required.
If you are sure there is only CSS issue then we suppose that you’ve made changes in the original style.css file haven’t you?

We’d be thankful if you create FTP account for us and provide full permissions to WP admin panel.

Thank you for understanding.

Regards,
Eva Kemp.

#97946 Copied

creativ

Participant

November 6, 2015 at 09:17

Hello.

No, we are not sure. But we think that it is just the CSS.

We have made minor changes to the Theme and CSS, but these problems, they were already there. They appeared after the update of the theme, before any changes were made. And so far we could not resolve these issues.

Please, contact administrator
for this information.

#98118 Copied

Eva Kemp

Support staff

November 6, 2015 at 17:02

Hello,

Now we can’t access FTP account and all settings in wp-admin panel can’t be viewed. We can’t check products content.

Also as I see you’re using old theme version.
Please update it to 3.3 version.

Create a back up before update.

Regards,
Eva Kemp.

#98197 Copied

creativ

Participant

November 6, 2015 at 17:21

Hello.

Thanks for your feedback.

Sorry, we have just a few minutes a server failure. Please try it again with the new FTP data.

Products should now be visible in the wp-admin also.

The next theme update we make in the next theme version (3.4), once there is the Ajax issues have been resolved. See my earlier support entry in this forum.

Please, contact administrator
for this information.

#98199 Copied

creativ

Participant

November 6, 2015 at 17:29

Please note that in the Admin “ALL”-product page is not working at the moment. Apparently we have too many products in it. However, you can use the attached link.

Please, contact administrator
for this information.

#98201 Copied

Eva Kemp

Support staff

November 6, 2015 at 18:12

Hello,

We still don’t have access to Products and FTP access is closed.
Here is the error in FTP client:
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

and here is the error from the link you provided:
“Du hast nicht die erforderlichen Rechte, um auf diese Seite zuzugreifen.”

Please check it.

Regards,
Eva Kemp.

#98211 Copied

creativ

Participant

November 6, 2015 at 19:20

I tried the FTP data again. They work for me without any problems. Please check it that you take the correct data from down here.

Please, contact administrator
for this information.

#98214 Copied

Jack Richardson

Support staff

November 11, 2015 at 09:22

Hello,

Please clear browser cache and check links in tabs now.

Best regards,
Jack Richardson.

#98799 Copied

creativ

Participant

November 11, 2015 at 10:15

Hello.

If you change the font, so that it is not all uppercase, it’s good. 1) resolved.

#98811 Copied

Eva Kemp

Support staff

November 11, 2015 at 21:21

Hello,

Please clarify your query regarding fonts.
It’s a bit unclear what you want to achieve.

Thank you.

Regards,
Eva Kemp.

#98955 Copied

creativ

Participant

November 11, 2015 at 21:35

The link-text are “uppercase”.

Please change to:
text-transform: none;

Thanks.

#98961 Copied

Eva Kemp

Support staff

November 11, 2015 at 21:42

Hello,

Please clarify for what text or element this change needs to be made.

Regards,
Eva Kemp.

#98966 Copied

creativ

Participant

November 11, 2015 at 21:44

On:

1) Our ul/li links in the tabs have now the style of the main menu ~~and don’t open the linked pages, but close the tab.~~

#98967 Copied
Eva Kemp

Support staff

November 11, 2015 at 21:56
Hello,

Please add this code in custom.css file:
```
#tabs li > a {
    text-transform: none;
}
```
To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

Regards,
Eva Kemp.
#98969 Copied
creativ

Participant

November 12, 2015 at 15:50

Thank you. 1) is resolved.

What about the errors 2-6?

#99117 Copied
Jack Richardson

Support staff

November 12, 2015 at 16:10
Hello,

2. As I see “New” and “Sale” icons are shown:
http://storage4.static.itmages.com/i/15/1112/h_1447340108_7403412_62e374246e.png

3. Please add this code in custom.css:
```
@media only screen and (min-width: 768px) and (max-width: 959px) { .product-slider .carousel {
    width: 650px !important;
}}
```
4. Add this code in custom.css:
```
@media only screen and (min-width: 768px) and (max-width: 959px) {#product-page .product-images .main-image #wrap {
  width: 100%;
}}
```
5. Use this css code:
```
@media only screen and (min-width: 768px) and (max-width: 959px) {#product-page .product-shop {
    width: 200px;
}}
```
6. The code is the same as for the 3rd question.

Best regards,
Jack Richardson.
#99121 Copied
creativ

Participant

November 12, 2015 at 16:22

Thanks. 1, 3, 4, 5 and 6) are now resolved.

Problem 2) is on this site:

Please, contact administrator
for this information.

#99124 Copied
Jack Richardson

Support staff

November 12, 2015 at 16:37
Hello,

Please add this code in custom.css file:
```
.label-icon {
  z-index: 10000;
}
```
Best regards,
Jack Richardson.
#99131 Copied
creativ

Participant

November 12, 2015 at 18:44

Unfortunately, this works only for PC. But not at tablet or smartphone view.

#99159 Copied
Jack Richardson

Support staff

November 12, 2015 at 20:27
Hello,

For tablet and mobile use this css code:
```
@media only screen and (max-width: 959px){
#product-page .label-icon {
    display: block;
}}
```
Best regards,
Jack Richardson.
#99171 Copied
creativ

Participant

November 13, 2015 at 11:21

Now all errors are corrected.

Thanks for the help!

#99260 Copied

Jack Richardson

Support staff

November 13, 2015 at 11:25

Hello,

You are welcome!

Best regards,
Jack Richardson.

#99261 Copied
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