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Several issues on the web site - by nuts

This topic has 85 replies, 5 voices, and was last updated 8 years, 10 months ago ago by Stan Russell

nuts

Participant

December 10, 2015 at 18:18

Eva, well, on the ipad now the black line is not visible, navigating to it, the line is showed in half only.
only quick preview is visible.
Idea – how about a code for disabling the quick preview for the tablets/phones?

Another issue (((
The pictures look to stretched for the ipad.

#103807 Copied
Eva Kemp

Support staff

December 11, 2015 at 16:01
Hello,

The images are stretched because of the code in Custom CSS:
```
.product-content-image img {
    height: 300px !important;
}
```
Some of your images have small sizes and that’s why they are stretched.

To disable quick view for tablets add this code in Custom CSS for tablet:
```
.footer-product .show-quickly {
    display: none;
}
.footer-product .yith-wcwl-add-to-wishlist {
    width: 100%;
}
```
Regards,
Eva Kemp.
#103927 Copied
nuts

Participant

December 11, 2015 at 18:08

Eva, Hi,
thank you, can i also update the mobile css with the tablet code?
(please do not close the ticket 🙂 )

#103952 Copied

nuts

Participant

December 11, 2015 at 18:11

Ok, i have deleted the quick bar, it ok, BUT still ipad has a problem of overlapping text & price

#103953 Copied

nuts

Participant

December 11, 2015 at 18:19

New question – is it possible to hide the weight & size data? It’s confusing ’cause this data is picked from the delivery weight & size and nothing tells customer about that.

http://prntscr.com/9czflu

#103954 Copied

Eva Kemp

Support staff

December 11, 2015 at 19:17

Hello,

Please show a direct page where that content is added.

Thank you.

Regards,
Eva Kemp.

#103962 Copied

nuts

Participant

December 11, 2015 at 19:55

any page, it’s the default part.
1st tab is the description the second one is the data

Please, contact administrator
for this information.

#103968 Copied

Jack Richardson

Support staff

December 12, 2015 at 08:31

Hello,

Unfortunately only weight and sizes attributes can’t be removed from the tab.
All attributes will be removed. You can only remove the tab itself.
Do you agree with it?

Best regards,
Jack Richardson.

#103992 Copied

nuts

Participant

December 12, 2015 at 11:15

Hi Jack,
how about this code?

Please, contact administrator
for this information.

#104008 Copied

Jack Richardson

Support staff

December 14, 2015 at 11:08

Hello,

We’re glad that you have found a solution. This code shouldn’t affect theme functionality.

Best regards,
Jack Richardson.

#104108 Copied

nuts

Participant

December 20, 2015 at 12:06

Hi!

Still see some problems with text on my site

Please, contact administrator
for this information.

#105125 Copied
Eva Kemp

Support staff

December 21, 2015 at 09:46
Hello,

Please edit the code in Custom CSS for desktop from
```
.product-title {
    height: 30px;
}
```
to
```
.product-title {
    height: 45px;
}
```
Please add this code in Custom CSS for desktop:
```
table thead:first-child tr:first-child th {
   padding-right: 10px !important;
}
```
Regards,
Eva Kemp.
#105183 Copied
nuts

Participant

January 8, 2016 at 11:38

Hi! Hope you had a great xmas & ny holidays)

back to you with a question

in all products i use an additional plugin – extra product options
the question is why template in some products works correctly – show “choose an option” (click and transferring to the product page) and some times it just shows “add to cart” (doesn’t work on variables)

Please, contact administrator
for this information.

#107138 Copied

Eva Kemp

Support staff

January 8, 2016 at 14:20

Hello,

We can’t log in to your wp-admin panel.
Have you changed the credentials?
Please provide us with the correct ones.

Thank you.
Regards,
Eva Kemp.

#107192 Copied

nuts

Participant

January 8, 2016 at 20:20

pls find below

Please, contact administrator
for this information.

#107273 Copied

nuts

Participant

January 10, 2016 at 09:38

Another question regarding twitter widget by 8theme – is it possible to force to show the latest tweets and not the oldest first? Makes no sense to leave as is as info is irrelevant…

#107351 Copied

Eva Kemp

Support staff

January 11, 2016 at 09:57

Hello,

“Choose options” button isn’t shown for other products because you set them as Simple products, not Variable: http://storage1.static.itmages.com/i/16/0111/h_1452502561_7720143_303048dea2.png

“Choose options” will be only shown for variable products if you add attributes and variations.

Concerning the Twitter, unfortunately there is no such option. Sorry.

Regards,
Eva Kemp.

#107404 Copied

nuts

Participant

January 11, 2016 at 10:10

Eva, hello!
Yeap, that’s the trick with the extra product options plugin, that i mostly use simple product, but in reality it’s variable.

Ok, may be you can suggest a css codes to solve:

1. to delete the “add to cart” button as well as “choose options” completely from the previews
2. may be it’s possible to re program the logic so that any button just lead to a product page

#107407 Copied

nuts

Participant

January 11, 2016 at 10:12

Eva, any ideas regarding twitter – would you continue develop this tool?
Might that be that you fix the logic of the plugin in future as mentioned before & add more functionality to it??

#107409 Copied

Eva Kemp

Support staff

January 11, 2016 at 11:04

Hello,

Concerning the button please refer to this article:
https://support.woothemes.com/hc/en-us/articles/203006565-Change-Add-to-Cart-button-to-Go-to-Product-in-the-Shop-Page

We’ll forward the query for Twitter widget to our developers.
They will try to improve it.

Sorry for inconveniences.

Regards,
Eva Kemp.

#107421 Copied

nuts

Participant

January 12, 2016 at 12:26

Thank you! A link really helped!

Eva, any news regarding scroll gallery with new & featured products?
Previously you have mentioned that you will try to find the solution to fit in the module on the main page with no crashes & arrows showed in order.

#107629 Copied
Jack Richardson

Support staff

January 12, 2016 at 12:39
Hello,

Please try to use this code in Theme Options > Custom CSS > Custom CSS for desktop to align arrows:
```
.carousel-area .owl-controls .owl-next {
    right: 20px;
}
.carousel-area .owl-controls .owl-prev {
    left: 20px;
}
```
Best regards,
Jack Richardson.
#107632 Copied
nuts

Participant

January 12, 2016 at 12:47

Hi Jack!

Thank you,
well the left arrow is all ok now, but the right is still cropped.

And still i have a problem with the Suggested products, adding more that 2-3 the page crashes (with the new it’s ok now except the arrow)

#107634 Copied
Jack Richardson

Support staff

January 12, 2016 at 13:25
Hello,

You added the code
```
.carousel-area .owl-controls .owl-next {
    right: -20px;
}
```
but in my post I wrote:
```
.carousel-area .owl-controls .owl-next {
    right: 20px;
}
```
Please edit it.

Regarding the Suggested products, are you using static block on single product pages?
As you were told before the page got crashed because of static block shortcode.
So please check description and short description for your single products and remove static blocks.

Best regards,
Jack Richardson.
#107640 Copied
nuts

Participant

January 12, 2016 at 13:37

Jack, oops, added some text from yr mssg with code, so it affected the arrow, now it’s all ok.

With the block – i use as is (from demo), a visual composer block

Please, contact administrator
for this information.

#107641 Copied

nuts

Participant

January 12, 2016 at 13:44

more to ask – is it possible to make more than 1 pop up by default tools?
Yr’s i used for the newsletter, but i see now some needs for the additional mssgs to customers.

or i need to add plugins…

#107642 Copied

Jack Richardson

Support staff

January 12, 2016 at 13:46

Hello,

Please give us the direct links to the products you added as Suggested. Thank you.

Best regards,
Jack Richardson.

#107643 Copied

nuts

Participant

January 12, 2016 at 13:49

it doesn’t matter you can set as suggested any you wish to.

#107644 Copied

Jack Richardson

Support staff

January 12, 2016 at 16:07

Hello,

As we told you the problem is caused by block shortcode you added for products short description:
http://storage8.static.itmages.com/i/16/0112/h_1452611132_1272024_0570c0f6a8.png
Remove this shortcode for the products that you’re trying to add as suggested.

Best regards,
Jack Richardson.

#107671 Copied

nuts

Participant

January 12, 2016 at 18:25

Ok, may be you can suggest how to add a needed info to each product so it doesn’t violate with the elements. May be i can do this by the means of the theme??

And additional question:
is it possible to make more than 1 pop up by default tools?
Yr’s i used for the newsletter, but i see now some needs for the additional mssgs to customers.

or i need to add plugins…

#107702 Copied
Tagged: issues, seo friendly, templates, web site, woocommerce, wordpress
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