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Several problems encountered in update 4.0

This topic has 33 replies, 5 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler

Rodrigo

Participant

February 22, 2018 at 15:34

Hello,

I have several issues in the theme from the update to the latest version 4.0.

See below for more details on the issues I encountered and are currently having with the topic:

1. The top bar disappeared after the update, along with the search icon and cart.

2. The size of the add buttons to the cart are smaller.

3. The gallery images of the products on the single product page were messed up. I noticed that in other topics users reported what happened after upgrading WooCommerce to 3.3.2 but you said that they would update the theme the next day and so far there has not yet been an upgrade.

4. There is a bug found in the related products on the single product page, by placing the mouse over the product the text “Preview” is not displayed.

5. It seems that the style of the texts have changed since the last update, because some texts have been misaligned, since we had left the names of the products all with one line only and now there are products with two lines and others with one leaving each of each product one larger than the other.

Note: I already did the test activating the parent topic to verify if the problem persisted and it presented the same problems.

I await your next interaction.

Best regards,
Rodrigo M.

#186023 Copied Theme version: 4.0 WooCommerce version: 3.3.2

32 Answers
Rose Tyler

Support staff

February 23, 2018 at 09:24
Hello,

1. Please check if the top bar is enabled in Theme Options > Header Settings > Top bar. Try to change “Enable top bar” option and save changes + repeat these steps.
2. Please provide screenshot of the problem and describe the desired result.
3. The update we are planning to release today.
As a temporary solution, please add this code in Custom css:
```
#product-pager .owl-item {
    display: inline-block;
}
```
4. Please add this code in Custom css:
```
.single-product .carousel-area .product .show-quickly {
    font-size: 12px;
    text-align: center;
    margin: auto;
}
```
5. Please check settings in Theme Oprions > Typography. We made some improvments, so likely you need re-set some options.

Regards
#186076 Copied
Rodrigo

Participant

February 23, 2018 at 15:17

Hello Rose,

Thanks for the answers, let’s go to the problems that remain:

1. The problem was corrected following as you reported.

2. Follow the screenshot below as requested:

3. The problem was not corrected, just aligned so that the gallery was lying, but it was out of the norm, see in more detail in screenshot below also:

4. The problem has been corrected.

5. In this part, I had not done any customizations in Typography, so it is as if I were following the style of the theme, so we enjoyed the change of the theme, but for us it was not cool because it took the pattern that was previously. Is there any other way I can reverse this source situation?

Other problems:

6. I did not find the Site Icon option any more in the theme options, and the site icon returned to the theme default.

7. Problem with the loader when clicking on the magnifying glass of the product “Quick View”, the popup opens and the loader continues in the image, it does not disappear. How can I fix this? See screenshot below.

I await your next interaction!

Best regards,
Rodrigo M.

#186144 Copied
Rose Tyler

Support staff

February 23, 2018 at 15:36
Hello,

1. Great.
2.
```
.slide-item .product .progress-button, .products-grid .product .progress-button {
    padding-top: 10px;
    padding-bottom: 10px;
}
```
3. Please delete the previouse css code and provide temporary wp-admin and FTP access.
4. Great.
5. Please create an empty dynamic.css file in woopress-child theme folder and set permissions 777 for the file + add wp_enqueue_style( 'dynamic-css', get_stylesheet_directory_uri() . '/dynamic.css' ); in woopress-child/functions.php file. Then go to Theme Options and re-save them.
6. This will be fixed in next theme update and the icon field will be available in Theme Options.
For now you can change the icon via Customizer http://prntscr.com/ih7qnm
7. The problem will be solved if you activate parent theme on site?

Regards
#186146 Copied
Webdesignangelo

Participant

February 23, 2018 at 17:23

I had a major issue with the backend running extremly slow. So slow that a simple login or any page within the backend would take minutes.

I now deactivated all plugins and didn´t think it would be a theme recommended plugin but it was. “Ultimate addons for Visual Composer” was the bad boy.

Also Woocommerce cries that the single-product/product-image.php and /product-thumbnails is outdated.
Here the status report:
woopress4/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2,
woopress4/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2,

I hope this will also be fixed with the update that should come out today?

#186174 Copied

Norma

Participant

February 23, 2018 at 17:46

I have exact same issues ass the ones commeted above with Visual Composer and Woocommerce after updating to Woopress latest version 4.0.
woopress/woocommerce/single-product/product-image.php version 3.1.0 is out of date,The core version is 3.3.2,
woopress/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date,The core version is 3.3.2,

When trying to edit a page by adding a new element the Visual Composer popup window never closes. Refreshing page is needed in order to go away without adding the new element.

#186178 Copied Theme version: 4.0 WooCommerce version: 3.3.3

Olga Barlow

Support staff

February 23, 2018 at 18:48

Hello,

@Webdesignangelo and @Martha
Sorry for the delay but unfortunately new WooPress update will be released only next week, our developers need to fix some issues with product images that were caused by new WC 3.3.3 update (WC developers removed option to change the product image size but we want to keep these options for our users, in other case it breaks the store layout for old users).

If you faced problems with VC and Ultimate Addons plugin make sure that both plugins are up to date. Latest version of these plugins you can find here https://www.8theme.com/download-plugins/

Regards

#186185 Copied

Rodrigo

Participant

February 23, 2018 at 19:37

Hello Rose,

Continuing with the solutions:

2. Now the buttons are better, corrected.

3. I removed CSS code and access to WordPress and FTP in private content.

5. I did as reported and so far have not encountered any problems, everything seems to have come back as it was before then corrected.

7. The problem seems to be solved by activating the parent topic, but there have been no changes to the child theme on our part, most of the changes made are those who made it yourself, where on other topics we asked and you helped us with such changes. Can you help us find the problem since it seems that the problem is coming from the child theme?

I await your next interaction!

Best regards,
Rodrigo M.

Please, contact administrator
for this information.

#186195 Copied

Rose Tyler

Support staff

February 26, 2018 at 09:31

Hello, @Rodrigo

Please clear cache and check now.
We’ve renamed woopress-child/woocommerce/single-product/product-thumbnails.php file. Please check if all works fine, you may delete the file.

Regards

#186274 Copied

Rodrigo

Participant

February 26, 2018 at 17:20

Hello Rose,

I checked again and it looks like the problem was corrected, I removed the file that you reported could be removed since the problem had been fixed.

As I see there were not any changes made to the file, so I saw no problems removing it.

Now, regarding problem number 7, can you help me correct the same please?

Another thing, I have another doubt and would like to know if you can help me, I realized that at some time the domain of my store started adding some numbers in front of the domain, could you tell me why this happens?

The root domain of the store looked like this after a while – https://www.adornardecoracoesloja.com.br/?v=19d3326f3137

I await your next interaction!

Best regards,
Rodrigo M.

#186391 Copied

Rose Tyler

Support staff

February 27, 2018 at 08:50

Hello, @Rodrigo

You have an etheme.js file in woopress-child/js folder. In this case, this is not the correct name for the file. We’ve renamed etheme.js to etheme-child.js file, so the problem should be solved. Please, clear cache and check.

I realized that at some time the domain of my store started adding some numbers in front of the domain, could you tell me why this happens?

It’s because of WooCommerce settings (WooCommerce > General > Default customer location > Geolocate with page caching support). Read for more information https://docs.woocommerce.com/document/configuring-woocommerce-settings/

Regards

#186426 Copied

Rodrigo

Participant

March 5, 2018 at 17:07

Hello Rose,

Sorry for the delay in response, all issues reported in this topic have been resolved previously, thank you immensely for support.

There is only one more problem that I would like to know if you can help me to correct, in “Theme Options” in the “General” tab the “Site Width” option the field where the value is could be editable, since I can only edit the value from the bar, in this case I can not set the exact width I wanted. Is there a way to change/correct this?

I await your next interaction!

Best regards,
Rodrigo M.

#187230 Copied

Rose Tyler

Support staff

March 6, 2018 at 09:13

Hello @Rodrigo,

You’re welcome!
You can use arrows on the keyboard to set an exact value.

Regards

#187284 Copied

Rodrigo

Participant

March 6, 2018 at 14:06

Hello Rose,

Perfect, just one more thing I forgot to ask in the topic above, in the theme options still, in the Shop tab, the “Show order number” option activates what exactly?

Because I activate this option and do not notice any changes on the page of the store, where they list the products.

Another thing, in this last theme update we had should not return that ajax effect when we click the add to cart button?

This effect is missing so the customer will know that the product has been added to the cart since there is no notification that the product has been added to the cart.

I await your next interaction!

Best regards,
Rodrigo M.

#187343 Copied

Rose Tyler

Support staff

March 6, 2018 at 14:33

Hello,

1. This option shows order number on the thank you page.
2. Do you mean shop page? There should be such animation – http://prntscr.com/inlh0s

Regards

#187353 Copied

Rodrigo

Participant

March 6, 2018 at 15:34

Hello Rose,

1. I understood, I checked now and noticed when I made a test request in the store, thank you.

2. That same animation, I’m not seeing it when adding a product to the cart. How can I fix it?

3. I have another problem and I would like to know if you can help me, the field “sort by” having a large text is getting the arrow in the right corner of it on top of the text, how can I make this field fit according to the text so that the arrow does not stay on top of the text? Or make it bigger? See the print below:

4. I encountered another problem when opening the quick preview of a product by dragging the mouse on the product image where it has that slider transition to change the photo so the next photos are blank as if there were no other photos. Is this an update or theme bug? Can you correct that? See the print below:

I await your next interaction!

Best regards,
Rodrigo M.

#187366 Copied
Rose Tyler

Support staff

March 6, 2018 at 16:40
Hello @Rodrigo,

2. You need to update theme to the latest version (4.1.1).
3.
```
.filter-wrap .woocommerce-ordering select {
    padding-right: 30px;
}
```
4. I do not have this problem on my test site. Please check the situation with the parent theme and try to disable all 3-rd party plugins. In case you are sure the problem relates to our theme and even after theme update it won’t be solved, just let us know.

Regards
#187389 Copied
Rodrigo

Participant

March 6, 2018 at 20:30

Hello Rose,

2. I checked that the update just came out right? I already did and unsuccessfully with the animation problem in the add to cart button.

3. Your size is perfect now, do not stay on top of the little set, thank you.

4. There have been new tests to update the theme and still I still have this problem, but activating the parent theme seems to be normal. Can you help me identify the problem? By checking the changes that have been made to the child theme, nothing involves this part of Quick View.

Other issues with the theme were found unfortunately:

5. The widget with the recent topics is no longer appearing in the footer, I checked and everything is fine in the static block. See screenshot below.

6. On the single product page, the related products displayed in the footer when overlapping the mouse the Quick View text is not displayed, only the magnifying glass and also the directional arrows are on top of the products, how can they depart them as well as on the homepage? See screenshot below.

7. In the contact page I am having two problems, first that after completing the form and sending the fields “E-mail” and “Telephone” are still filled, then when trying to fill the rest and send the form again the message “Sending. .. “but the message does not send, does not come out of that. So if we refresh the page the captcha breaks, the captcha is not displayed. See screenshot below.

I look forward to your next interaction!

Best regards,
Rodrigo M.

#187426 Copied
Rose Tyler

Support staff

March 7, 2018 at 14:45
2. This works with parent theme – https://prnt.sc/io2exd
4. Please clear cache and check now.
5. Please see screenshot http://prntscr.com/io2gdj
6.
```
.single-product .carousel-area .product .show-quickly {
    font-size: 11px;
    width: 100%;
}
.single-product .page-content .carousel-area .owl-nav .owl-prev {
    left: -50px !important;
}
.single-product .page-content .carousel-area .owl-nav .owl-next {
    right: -50px !important;
}
```
7. To send the next message, you need to reload the page. Unfortunately, I can’t recreate the problem with the captcha image.

Regards
#187511 Copied
Rodrigo

Participant

March 13, 2018 at 15:33

Hello Rose,

Sorry for the delay so I checked the items again and come on:

2. About animation, it really works, but only in the parent theme, because in the theme not child? Otherwise there are changes made regarding the add button to the cart? Can you help me identify the problem, please?

4. I have done cleaning the cache of the machine and browsers and to no avail. As I mentioned earlier this problem is solved when activating the parent theme, but in the child theme it does not work, can you help me identify the problem? Since I have not made any changes to the “Quick View”.

5. So by checking this problem is solved by activating the parent theme, in the child theme it simply disappeared after the last update. Can you help me identify the problem?

6. Problem solved, it’s great now, thank you.

7. So it’s a bit more complicated than it sounds, if you now access the site and go to contact page, the form will be with the normal Captcha, then you fill in all the data and click “Send”, the sending is done, but not all fields are cleaned after submission. And if you refresh the page Captcha simply breaks, even updating the page several times it does not vote to display.

I look forward to your next interaction and thank you immensely for your support!

Best regards,
Rodrigo M.

#188087 Copied

Rose Tyler

Support staff

March 13, 2018 at 16:32

Hello,

Sorry, but theme developers are not responsible for custom code placed in child theme. Often when you contact us the problem is related to your child theme. So, before posting your question enable parent theme and make sure that issue still persists!
We can help you only with issues related strictly to parent theme! Unfortunately, additional customization is outside the scope of our support (check the item support policy https://themeforest.net/page/item_support_policy )
If you need help with additional customization of your child theme you can contact WPKraken team and they will help you to sort out.

Regards

#188097 Copied

Rodrigo

Participant

March 22, 2018 at 20:23

Hello Rose,

So, there is only one problem, all the changes that were made to the theme son, were accompanied by yourselves, you who helped us in all the changes that I had to do in the theme.

The only changes that I believe I made in the theme son out without needing your help were with the css style.

You can check that only after the last update of the theme to 4.0 or 4.1 that was where you broke this functionality, maybe because the file where the change was made along with you has been updated some line.

Even in this case, can not you help identify the problems? Because now there are only four more problems left.

And of course, I can not help but understand your side, I fully understand the side of you not helping in this matter, because it is outside the scope of your support, but as I said, I did not make any changes without your supervision.

I look forward to your next interaction and thank you in advance for your support and understanding!

Best regards,
Rodrigo M.

#189045 Copied

Rose Tyler

Support staff

March 23, 2018 at 16:30

Hello,

Fixed. Please clear cache and check:
http://prntscr.com/ivd9j2
https://gyazo.com/27bdb2598779f59d6d6afa1ef5976cfd
https://gyazo.com/4993a919eaaf1a63c53fe32bc655416e

Regards

#189141 Copied

Rodrigo

Participant

March 26, 2018 at 19:56

Hello Rose,

I checked the corrected items that you showed above, but one of them had already been fixed, my problems are the ones I reported previously.

1. The problem with the animation when clicking the add to cart button in the child theme is still not working, I could see that you have shown in the images by the right parent theme?

https://gyazo.com/04096f310606a34658bd24a732190cbd

2. The problem with the widget in the footer of the recent topics that disappeared, which I could also notice that you must have activated the parent theme to show.

3. The problem with the Quick View window, see below in more detail the problem that I am trying to show.

https://gyazo.com/6c6eaef914263630b1c59080edb5e79a

4. And lastly the problem I was having with the contact form on the contact page, I re-made the tests and the problem persists, with a however now, I could notice that when we are logged in (WordPress) as administrator the captcha always updates , now if we enter as visitors the same does not always update and even break if you force update of the page with CTRL + F5. I came to the conclusion that the problem may be spreading because of the WPTC plugin, because it creates a cache page, so the captcha ends up being cached, if by chance what I am saying is right, how can I add a single exception on this page on WPTC?

Another detail, about the above problem, I would like all fields to be cleaned after sending.

https://gyazo.com/9076773fa66cb98177079606d47a11c8

Thank you very much for your support so far.

Best regards,
Rodrigo M.

#189299 Copied

Rose Tyler

Support staff

March 27, 2018 at 13:04

Hello,

Please clear cache and check now.
4. Fields clearing relates to WordPress settings.
Sorry, but we can’t help in case problem relates to the cache plugin settings.
Try to create a form using Contact form 7 plugin instead of our default contact form, and read this article https://contactform7.com/captcha/

Regards

#189380 Copied

Rodrigo

Participant

April 11, 2018 at 19:15

Hello Rose,

I come here to disturb you a little bit, so the problems mentioned above with the Quick View window, the Widget in the Recent Topics footer and the problem with the animation when clicking the add to cart button have been corrected using the child theme, I am very Thank you for this, you guys are awesome!

And the form question I will do as you said, I will make another form from the Contact Form 7 plugin.

Now I have other problems to report to you, unfortunately, see below:

1. The slide on the homepage is on top of the header, blocking the contents of the header, I had this complaint from visitors who accessed the store. See below for more details.

https://gyazo.com/35c325a7d8d040228f68fff5519ee68a

2. I would like to know if you can help me in this part with the guides that are on the single product page. By following the orders placed in the store, and receiving reviews and comments from various store visitors and customers, we noticed that many have had trouble seeing the Dimensions & Features tab. Most who access the product page will end up not seeing the other tabs in order to see other types of information and end up losing themselves. With this, most send us messages asking about the dimensions and characteristics of the products advertised in the store. Is it possible to change the order in which these tabs are displayed? Put the “Dimensions & Features” tab first and the “Description” tab second?

https://gyazo.com/42b129b255d22a8144b38fa5642c2f05

Noting that the “Dimensions & Features” tab has been renamed from the functions.php file in the child theme and that it was you who taught us to make this modification, is it possible to also change that order that they are displayed?

I look forward to your next interaction and thank you in advance for your support!

Best regards,
Rodrigo M.

#190877 Copied
Rose Tyler

Support staff

April 12, 2018 at 09:44
Hello,

1. Please check your settings – http://prntscr.com/j46meu
Try to delete -30px from Desgn Options and add this code in Theme Options > Custom css > Custom CSS for desktop:
```
.home .wpb_revslider_element {
    margin-top: -30px;
}
```
2. Here you can find code for re-ordering tabs https://docs.woocommerce.com/document/editing-product-data-tabs/ (add code in functions.php file of child theme).

Regards
#190914 Copied
Rodrigo

Participant

April 12, 2018 at 15:22

Hello Rose,

1. I did not make this change yet, first I would like to know if you are correct what you said, because you said to add the code in Custom CSS for Desktop, right? Because the problem I had was in a mobile device with the slide.

2. Perfect, I did as indicated in the tutorial informed, thank you very much for the help.

I await your next interaction!

Best regards,
Rodrigo M.

#190947 Copied

Rose Tyler

Support staff

April 12, 2018 at 15:32

Hello,

This your margin value in row settings http://prntscr.com/j46meu makes the effect on all screen resolutions, but it is required only on the desktop. Remove the margin-top value from row settings, and add it via custom css code, that will not create the issue on mobile.

Regards

#190949 Copied

Rodrigo

Participant

April 12, 2018 at 21:01

Hello Rose,

Perfect, now the slide has been show on the homepage on mobile devices.

I have one more problem in the translation of the theme now:

I tried to make the translation of the button “Update Cart” from the Loco Translate plugin, but it does not seem to update, what can it be? See in more detail below.

First – https://gyazo.com/93a3e6bfa7e481e1e12628375220fcea
Second – https://gyazo.com/15b265a7aabb9c1af2904f46cf99297d

Another thing, let me know if you can help me with an additional, on the cart page, I wonder if there is a possibility to put a button to clean the cart?

Because I was having problems with the animation of adding products to the cart, I could notice that you added several products to the cart and had to remove one by one, it would be ideal if it had something like this.

And finally a doubt about a function of the theme. Under Theme Options> Products Page Layout has the “Category description position” option, what exactly does it refer to? Because I changed this option to Top and Bottom and I could not repair any changes for both Desktop and Mobile Devices.

I await your next interaction!

Best regards,
Rodrigo M.

#190974 Copied
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