Hi 8theme team,
first off, you need to implement some kind of life-time support feature for long-time customers with many licenses, like many other theme authors offer. Especially since you are adding a lot of features over time that make new support queries necessary, since they break existing sites. I know you have to add new features and I appreciate your continuous output and efforts, but if they can’t be made backwards compatible, you kinda force long time users to buy support time for errors you introduce yourself. Not nice…
So, with that out of the way, here are my questions and comments:
1. Your theme introduced an error to the media library, where images where saved into the wrong date folders. Do you have any idea how to fix the mess this resulted in? Is there any script or tool to fix those image paths? We have some customers with more than 10k products, so an automatic fix is very important.
2. You have changed the my-account dashboard. How can we get rid of those changes and revert back to the (much better) way it was? You should always make these kind of cosmetic changes optional, especially if the involve new text blocks that might need to be translated.
3. We would like to make use of the single product builder in order to benefit from the added flexibility, but can’t get the results we had when using the pre-made layouts. We are using the sidebar on the left with all shop categories visible as an accordion. In the pre-made layouts the tabs and the related and cross-sell products were shown full-width under the sidebar. In the single product builder this is not possible as the tabs and related products will only cover the area below the product, wasting a lot of space. I will paste two examples for comparison in the private content area. And no, using the sidebar as a builder element doesn’t help, since the product categories widget is behaving totally different from the categories used in the pre-made layout’s sidebar.
4. There is a big red exclamation mark next to the Xstore menu entry in the backend, when the Support status is expired. This is absolutely not acceptable. There is a valid license installed, but our customers still think something is not right. It is a very deplorable trend for authors to add coloured icons to backend menus or the admin bar and you are at the forefront in that regard. Please think about this and remove those “our message is very important”-icons, to keep the working environment of all of us (the WP dashboard) as clean as possible.
Thanks for your help
Michael
