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Shipments do not appear - by Aviva Publicidad

This topic has 9 replies, 4 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

Aviva Publicidad

Participant

February 12, 2021 at 13:50

Hi. I have set up normal shipments for Spain, but shipping options do not appear at checkout. I’ve checked everything and it still won’t come out. I have more websites with this template and I have not had that problem.

#273860 Copied Theme version: 7.2.3 WooCommerce version: 4.9.0

8 Answers

Muhammad Zaki

Support staff

February 12, 2021 at 18:14

Hello!

Thanks for getting in touch with us. My name is Muhammad and I will be your support rep.

I was going to test checkout so I can see why the shipping option for Spain is not working but I am not able to add the product to the cart, I see the Ajax does not work on your website, please see a short video I have made: https://share.getcloudapp.com/E0u992Am

Can you please confirm if you see the same issue?

Please also share your WordPress admin login details so I can debug the issue with shipping and with Ajax as well.

WordPress Login URL:
WordPress Username:
WordPress Password:

Thank you!

#273897 Copied

Aviva Publicidad

Participant

February 15, 2021 at 10:44

Thanks a lot. I have no problem with Ajax, I can add products to the cart, I only have problems with shipping. These are the access data (by private)

Thanks a lot.

Please contact administrator
for this information.

#274259 Copied

Rose Tyler

Support staff

February 15, 2021 at 15:16

Hello,

I can’t login – https://prnt.sc/zm0kkw
Check how the Shipments works when the Storefront theme is activated on your site. If you have the same issue independently of the theme, contact support of WooCommerce to get assistance.
https://docs.woocommerce.com/document/setting-up-shipping-zones/

Regards

#274326 Copied

Aviva Publicidad

Participant

February 16, 2021 at 08:09

Sorry. The user is: Administrador.

As for the shipments, we have made hundreds of websites and we have worked more than 10 websites with their template and we have never had that problem. Please check what happens.

Thanks a lot.

#274473 Copied

Aviva Publicidad

Participant

February 17, 2021 at 08:09

Hello. Could you check? Thanks.

#274703 Copied

Olga Barlow

Support staff

February 17, 2021 at 20:40

Hello,

Your SSL certificate probably expired https://prnt.sc/zw0so9 We can’t check the site.
We do believe that you created a lot of websites. But could you, please, go to Appearance > Themes > install and activate Storefront theme and check if your shipping works with the Storefront theme.

Regards

#274877 Copied

Aviva Publicidad

Participant

February 18, 2021 at 08:06

Thank you. I have tried with that theme and the sending does not work either.

#274944 Copied

Rose Tyler

Support staff

February 18, 2021 at 08:12

Hello,

Thanks for the reply. It means that the situation is independent of our theme. Contact support of WooCommerce to get assistance.

Regards

#274946 Copied
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