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Shipping Address is empty when you purchase

This topic has 6 replies, 3 voices, and was last updated 3 weeks, 5 days ago ago by Andrew Mitchell

joebuston

Participant

February 6, 2025 at 17:08

Hello,

We are using your WordPress theme, but we noticed that when an order is created, the shipping address field remains empty and displays “none.” We are also using shipping plugin called Speedy. Could you take a look at this issue?

We are attaching access details and a link in the private content area.

Thank you in advance!

Please, contact administrator
for this information.

#433585 Copied Theme version: 9.4.7

5 Answers

Luca Rossi

Support staff

February 7, 2025 at 10:14

Hi @joebuston,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Best regards,
8Theme’s Team

#433639 Copied

joebuston

Participant

February 12, 2025 at 16:07

hey could you disable plugin WooCommerce Speedy Shipping Method and try to order normally and see if the shipping address is actually being showed without it

#434150 Copied

Luca Rossi

Support staff

February 13, 2025 at 08:52

Dear @joebuston,

We have disabled the plugin, and the address is now working correctly: [screenshot link](https://prnt.sc/CSptWz105ArB).

In this case, we kindly recommend reaching out to the plugin’s author for further assistance regarding this issue. Please note that support for third-party plugins falls outside the scope of our standard support services.

Thank you for your understanding.

Best regards,
8Theme Team

#434197 Copied

joebuston

Participant

February 13, 2025 at 13:03

thanks

#434225 Copied

Andrew Mitchell

Support staff

February 13, 2025 at 13:03

Dear joebuston,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#434226 Copied
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Shipping Address is empty when you purchase

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