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Shipping address not showing on 'shipping address' checkout page

This topic has 4 replies, 2 voices, and was last updated 8 years ago ago by Eva Kemp

thegirlway

Participant

November 25, 2016 at 03:19

Hi,

When going through the steps to checkout, the page after billing address is shipping address. At the moment the current shipping address is not displaying. Customers have the option to tick the ‘ship to a different address’ box and enter a new shipping address but the default address doesn’t show.

I have my shipping zone set to Australia with the shipping method as flat rate. I have tried using all three of the available shipping destination options under the shipping options tab, but none of these options resulted in the default shipping address displaying.

Any help would be greatly appreciated 🙂

#146949 Copied

3 Answers

Eva Kemp

Support staff

November 25, 2016 at 17:09

Hello,

If shipping address is the same as billing address you don’t need to tick “Ship to different address”. Also you can set shipping destination to “Default to customer billing address” in Woocommerce > Settings > Shipping > Shipping Options.

Regards,
Eva Kemp.

#147018 Copied

thegirlway

Participant

November 26, 2016 at 03:03

Thank you,

Is there a way that the shipping address will display on the ‘shipping address’ page so that customers can see what their shipping address? Even if it is the same as their billing address?

#147055 Copied

Eva Kemp

Support staff

November 28, 2016 at 09:29

Hello,

Sorry, but this query is related to Woocommerce settings. You need contact their support regarding your request.

Regards,
Eva Kemp.

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