Return to previous page

Shipping at cart page doesn’t work but as admin is working.

This topic has 2 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Tony Rodriguez

makeitsimple

Participant

October 4, 2023 at 16:49

Hello,

i’ve some issues with shipping.

When my client is at page “Cart” normally he has to choose between pickup from the local store or delivery but there are no options.

https://prnt.sc/Stzv4ZmXpHMp

But when im logged as admin and im trying create an order I see it.

I’ve cleared all the catche etc.

Please, contact administrator
for this information.

#369376 Copied Theme version: 9.1.6 WooCommerce version: 7.7

1 Answer

Tony Rodriguez

Support staff

October 5, 2023 at 06:54

Hello, @makeitsimple,

We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not.

We kindly recommend that you take a complete backup of your site before proceeding.

If the problem persists even with the default WordPress Theme, it would suggest that our theme is not the cause of the issues. In such a scenario, we recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team.

#369390 Copied
Tagged: admin shipping functionality woocommerce, cart page shipping problem, fix woocommerce shipping issue, resolve cart page shipping, woocommerce admin shipping solution, woocommerce shipping troubleshooting, wordpress template shipping error
Viewing 2 results - 1 through 2 (of 2 total)