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SHipping Problem.Shipping option not available.

This topic has 11 replies, 3 voices, and was last updated 3 weeks, 3 days ago ago by Andrew Mitchell

  • Avatar: Kaiser Sin
    Kaiser Sin
    Participant
    September 20, 2024 at 09:58

    My online shop starts running at 2ndSep ,and I have two orders at 6th and 8thSep,which means I think I have set the shipping zone and method correctly.
    I ‘ve got no orders until recently my cliecnts report to me ,they can’t choose any shipping method ,even they have enter the address correctly.Thats the reason I got no business online.
    Please help me to fix it,I am using the Flexible shipping plug-in.
    I have tried with different device,different phones,ipads,desktop,and different browser,sometimes work,sometime doesn’t.

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    #415233 Copied Theme version: 9.4.1
    10 Answers
    Avatar: Kaiser Sin
    Kaiser Sin
    Participant
    September 20, 2024 at 16:47

    Also,the “sales booster” can’t be adjust now,when click on the setting of anyone,it just dims dark and hang with no response.

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    #415297 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    September 21, 2024 at 16:09

    Hi @Kaiser Sin,

    1. We’ve just made a test order and it’s working fine. Could you please tell us how can we reproduce this issue? https://prnt.sc/2dpTZqZE322L

    2. The Sale Booster setting are working fine too. Please check our video: https://www.awesomescreenshot.com/video/31768052?key=17984740b32ad4a5bba1d74788cebaa1.

    Best Regards,
    The 8Theme Team.

    #415365 Copied
    Avatar: Kaiser Sin
    Kaiser Sin
    Participant
    September 21, 2024 at 17:10

    Hi Luca,
    The Sale Booster seems work fine now,thanks,
    unfortunately, there are few problem i am facing right now.

    1.As the video shown,checkout is still not working for my clients in HongKong,for ticking the HongKong area ,there is no shipping options.
    2.There are few products shows ” error message ” while clients click on it.
    3.some product page seems works wrong with the CSS,as the video shown the “Belly Ring” is the correct setting,but for the earring,the CSS gone wrong

    Thanks for your help!
    Best Regards
    Kaiser

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    #415367 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    September 23, 2024 at 06:53

    Hi @Kaiser Sin,

    1. In this case, we suggest you to contact to the plugin’s author about this issue. Please note the issues related to the 3rd party plugins are out of scope our support standard we provides.

    2. & 3. We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    – If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    – After that, provide temporary wp-admin and FTP access. We will check what can be done to help you.

    – To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    – For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team.

    #415461 Copied
    Avatar: Kaiser Sin
    Kaiser Sin
    Participant
    September 23, 2024 at 22:23

    HI,
    I have roll back the site,and disable few plug-ins,they work back normal now.
    But the plugin i disable is mainly to change the billaing address placeholder,because address in Hong Kong is quite different from USA and UK,i would like to customize it for a easier checkout for my customer,which plug in would be recommended that will competitable with the X store theme?

    Also,i have a product catogories which i want to ship to HongKong only,not other country i sell to.Before i use the conditional shipping to archive this,but i think it is one of the plugin that cause the crush on my site.Is there any other way i can work on this situation?

    Finally,i use the TrackShip before for the tracking,i have check that it should be the one cause my site to appear error message,any recommendation for add tracking that works welll on X Store?

    Thanks for you help,i really appreciate it!

    #415580 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2024 at 10:51

    Dear Kaiser Sin,

    We hope this message finds you well. We have not yet conducted tests with the following third-party plugins; however, we invite you to explore them as they may meet your requirements:

    1. **Checkout Field Customization**: To modify checkout fields, please consider using this plugin: [Woo Checkout Field Editor Pro](https://wordpress.org/plugins/woo-checkout-field-editor-pro/).

    2. **Conditional Shipping Options**:
    – [Conditional Shipping and Payments](https://woocommerce.com/products/conditional-shipping-and-payments/)
    – [WP Trio Conditional Shipping](https://wptrio.com/products/conditional-shipping/)

    3. **Shipment Tracking Solutions**:
    – [Woo Advanced Shipment Tracking](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
    – [WooCommerce Shipping Tracking](https://codecanyon.net/item/woocommerce-shipping-tracking/11363158)

    We hope you find these resources helpful for enhancing your website’s functionality.

    Best Regards,
    The 8Theme Team.

    #415674 Copied
    Avatar: Kaiser Sin
    Kaiser Sin
    Participant
    September 28, 2024 at 19:02

    Everything seems works fine after i have raech you out last time,but new problem found.
    I have made 2 more hotspot photo on my front page,it doesn’t shown correctly on the frontend,only one black spot on the pic when i check on the frontend,i have clear all the cache already.
    Also , i have applied all the pitches,but the lottie icon still not shown on the frontend.
    Could you please help me out?Do i really need to debug my site?
    Thnaks a lot!

    Please contact administrator
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    #416230 Copied
    Avatar: Kaiser Sin
    Kaiser Sin
    Participant
    September 29, 2024 at 10:30

    One more question would like to ask ,when a account created , the sender name on email notification still shown as WordPress, but i have chaneged them already, it works on the Point and reward email .

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    #416276 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    September 30, 2024 at 16:35

    Hi @Kaiser Sin,

    The hotspot images are displaying just fine on our end.

    Please check the attached images.

    One more question would like to ask ,when a account created , the sender name on email notification still shown as WordPress, but i have chaneged them already, it works on the Point and reward email .

    The email sender is coming WordPress side not our Xstore theme. We suggest you to use WP Mail SMTP plugin to force the sender email.

    Hope it helps!

    Files is visible for topic creator and
    support staff only.
    #416500 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    November 27, 2024 at 21:52

    Dear Kaiser Sin,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #425562 Copied

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