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Shipping rates do not show on mobile devices

This topic has 8 replies, 3 voices, and was last updated 10 months ago ago by Luca Rossi

AACoffee

Participant

January 15, 2024 at 22:30

I came across the same issue at the forum, but in my case applies steps did not resolve the issue.

Simply put, the shipping methods do not apply on mobile checkout thus customers cannot complete the payment.
Checking out on PC does not seem to have any issues.

Please advice.

#380009 Copied Theme version: 9.2 WooCommerce version: 8.4.0

7 Answers

Tony Rodriguez

Support staff

January 16, 2024 at 08:06

Hello, @AACoffee,

Thank you for contacting us and for using XStore.

1/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#380030 Copied

AACoffee

Participant

January 16, 2024 at 14:21

Thank you for your prompt reply.
Once switched to WordPress theme, the mobile checkout works just fine.

Please contact administrator
for this information.

#380095 Copied

Luca Rossi

Support staff

January 17, 2024 at 05:42

Dear AACoffee,

We hope this message finds you well.

We wish to inform you that we have identified certain functionalities that were previously absent from the source codes, which we believe may have been due to conflicts with third-party plugins.

Our team has diligently addressed these issues, and we are pleased to report that all functions are now operating correctly.

Can you please clear the caches and double check again?

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
The 8Theme Team

#380157 Copied

AACoffee

Participant

January 17, 2024 at 17:06

Thank you!
the payment is now available on the mobile devices, however, the shipping method is no longer available for mobile phone customers.
Interesting thing is, that the total amount showing at the bottom of the checkout page includes the shipping cost despite the message displayed about no shipping method being available.

Please advice.

#380278 Copied

Luca Rossi

Support staff

January 18, 2024 at 06:46

Hi @AACoffee,

We couldn’t access to WP Admin anymore. Did you change the role of the provided account?

Can you please also check the shipping rates plugin has an option to disable the checking rate on mobile device?

Best Regards,
The 8Theme Team

#380323 Copied

AACoffee

Participant

January 18, 2024 at 14:12

Please try again now.

Please contact administrator
for this information.

#380432 Copied

Luca Rossi

Support staff

January 19, 2024 at 17:02

Dear AACoffee,

We hope this message finds you well. Upon a thorough review of your website, we have determined that there is an incompatibility issue with our plugin when used in conjunction with the XStore AMP plugin.

To address this matter, we kindly suggest the following options:

1. Temporarily disable the XStore AMP plugin. By doing so, you should find that all other functionalities operate smoothly without it.
2. We invite you to submit a feature request on our task board at https://www.8theme.com/taskboard/. Our development team will prioritize this request and aim to ensure compatibility with XStore plugins in future updates.
3. If you require a more immediate solution, please consider submitting a customization request at https://www.8theme.com/account/#etheme_customization_panel, and our team will be happy to assist you further.

We appreciate your understanding and are here to support you through this process. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

#380644 Copied
Tagged: fix woocommerce mobile, improve woocommerce shipping, mobile shipping issues, mobile woocommerce solutions, shipping rates display, woocommerce shipping rates, wordpress woocommerce themes
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