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Shipping state not recognised - by Michael

This topic has 5 replies, 2 voices, and was last updated 7 years, 10 months ago ago by Eva Kemp

Michael

Participant

January 26, 2017 at 11:09

Hello,

When a first time visitor or someone who’s cleared their cookies/cache visit the site there is a problem with incorrect validation on the checkout page.

In the WPEC store settings all fields on the billing and shipping address fields are set to be mandatory.

At checkout if a user completes the billing section, ticks the ‘Same as billing address’ box then clicks the checkout button the checkout page gets redisplayed.

Unticking ‘Same as billing address’ shows the shipping fields all matching the billing fields but there is an error message under the State field.

It says ‘Please enter a valid state/province’ but there is one there already!

I’ve set up a test site and provided access to it and ftp with the details in the private content section.

Blanco 3.5.3
Wordpress 4.5.5
WPEC 3.11.3

NB. We do have a lot of custom css applying to the checkout page using the Simple Custom CSS plugin (Appearance->Custom CSS) and there is some custom code in the theme functions.php file. This is to suppress the painful WPEC shipping calculators automatic ‘recalculate’ function which is totally unnecessary for sites like ours which only use flat rate shipping.

Regards,
Mike.

Please, contact administrator
for this information.

#153103 Copied Theme version: 3.5.3 WooCommerce version: 3.11.3

4 Answers

Michael

Participant

January 26, 2017 at 11:15

Nearly forgot.

When testing the checkout page use the Bank Deposit option because if you use the PayPal option it will keep redirecting you to the live site.

#153105 Copied

Eva Kemp

Support staff

January 26, 2017 at 14:53

Hello,

Could you please check if the same issue persists with default WordPress theme (Twenty Sixteen)?
Let us know the result.

Regards,
Eva Kemp.

#153123 Copied

Michael

Participant

January 27, 2017 at 12:33

Hi Eva,

I had a try with Twenty Sixteen and the results were somewhat inconclusive – I got a valdation error somewhere else.

I’ll have a better look at this next week.

I have a few issues with the WPEC shopping cart checkout so I suspect that the only way to sort things out is to migrate over to WooCommerce as that seems to handle the checkout process much better – especially shipping.

Regards,
Mike.

#153234 Copied

Eva Kemp

Support staff

January 27, 2017 at 15:28

Hello,

You can migrate to Woocommerce, but before starting, please create a full backup of your site (including the database) at first, and after that you can proceed.

Regards,
Eva Kemp.

#153263 Copied
Tagged: not recognised, shipping, state, woocommerce, wordpress
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