Return to previous page

ShipRocket Pincode Checker is not working

This topic has 13 replies, 3 voices, and was last updated 4 months ago ago by Luca Rossi

Raghu

Participant

November 23, 2024 at 19:40

I have installed ShipRocket Plugin and configured successfully. Enabled Legacy API and enabled debug mode as wee. Unable to view Pincode Checker on the product page. I tried clearing cache and everything.

#424860 Copied Theme version: 9.4.5

12 Answers

Rose Tyler

Support staff

November 24, 2024 at 08:30

Hello,

Thank you for reaching out to us.

Have you already contacted the plugin’s support team to seek their advice on this matter?

Some plugins require a shortcode to display specific features. Please check the ShipRocket Plugin documentation to confirm if a shortcode is needed to display the Pincode Checker on the product page.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best Regards,
8Theme’s Team

#424891 Copied

Raghu

Participant

November 25, 2024 at 07:17

The plugin is working when I tried AMP Xstore mobile version, Pincode checker is not working on web and mobile original theme version.

#424999 Copied

Rose Tyler

Support staff

November 25, 2024 at 10:00

Hello,

Could you please provide detailed videos and photos to help us better understand your request? Additionally, kindly include any links or other relevant information that may assist us in addressing your needs more effectively.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

#425041 Copied

Raghu

Participant

November 25, 2024 at 13:38

Pincode Checker is not Visible

Should be like this when ShipRocket Plugin is Activated

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#425116 Copied

Raghu

Participant

November 25, 2024 at 13:38

ShipRocket Pincode Checker reference

Files is visible for topic creator and
support staff only.

#425117 Copied
Luca Rossi

Support staff

November 26, 2024 at 07:04
Dear Raghu,

We hope this message finds you well.

We would like to inform you that we have added the following code to the functions.php file in your child theme:

if(function_exists('shiprocket_show_check_pincode')){ remove_action('woocommerce_single_product_summary','shiprocket_show_check_pincode',20); add_action('woocommerce_after_add_to_cart_form','shiprocket_show_check_pincode',30); }

As a result, the pincode check feature is now displaying as expected. Please find the screenshot for your reference: [Screenshot Link](https://prnt.sc/BpxZP-zFpt60).

Could you kindly review it on your end and let us know if everything is functioning as intended?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team
#425230 Copied
Raghu

Participant

November 26, 2024 at 14:52

Hi, Thank you so much, now it is working, but I’m unable to change the style. Button should be beside the Pincode input field with brand color #BD2434. And the input field box height should be bigger. Let me know where I can customize.

Files is visible for topic creator and
support staff only.

#425302 Copied
Luca Rossi

Support staff

November 27, 2024 at 05:34
Hi @Raghu,

There is no settings of ShipRocket plugin to customize the style of button.

Please add the following code under XStore > Theme Options > Theme Custom CSS > Global CSS:

button#check_pincode { background: #BD2434; color: #fff; width: 100%; margin-top: 10px; border: none; padding: 5px; }

https://prnt.sc/cUrbE1-3so8n

Hope it helps!
#425392 Copied
Raghu

Participant

November 27, 2024 at 10:14

Can you provide the CSS for the input field and button which are aligned in-line (input field and button side by side), just like Quantity and Add to cart button.

Files is visible for topic creator and
support staff only.

#425441 Copied
Luca Rossi

Support staff

November 27, 2024 at 10:32
Hi @Raghu,

Please replace the previous CSS codes with this:

.etheme-add-to-cart-form form + div { display: flex; } .etheme-add-to-cart-form form + div button#check_pincode { background: #BD2434; color: #fff; width: 50%; margin-top: 0; border: none; padding: 5px; border-radius: 0 5px 5px 0; } .etheme-add-to-cart-form form + div input#shiprocket_pincode_check { padding: 10px; height: 45px; border-radius: 5px 0 0 5px; }

https://prnt.sc/P2LBAp2tZSEZ

Hope it helps!
#425451 Copied
Raghu

Participant

November 27, 2024 at 19:09

Its not aligning properly. Can you please check this again.

Files is visible for topic creator and
support staff only.

#425557 Copied

Luca Rossi

Support staff

November 28, 2024 at 04:29

Dear Raghu,

We hope this message finds you well.

We would like to inform you that the issue has been resolved. The problem was identified as a syntax error in your custom CSS code, which has now been addressed.

Should you encounter any further issues or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#425574 Copied
Viewing 13 results - 1 through 13 (of 13 total)