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Shop Categories Selection on XStore Minimal Electronics Dosent Work At All

This topic has 8 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

Atlaz Finance

Participant

February 22, 2024 at 10:42

Hello,
Theme version here will be incorect since i cannot find it!
Altought to the problem, inside the shop page where there is displaying a category selections for price, star reviews, and categories they dont work at all. All of them are broken only the left side bar work and only the categories, the selection for price dosent work at all. And even the default selector for price and other feature dosent work!

I need instant help, we aim to publish our website by the end of the month!

#384342 Copied Theme version: 13

7 Answers

Rose Tyler

Support staff

February 22, 2024 at 11:07

Hello, Atlaz Finance,

Thank you for reaching out to us with your concerns. We understand the importance of having a fully functional shop page, especially with your upcoming website launch deadline in mind.

1/ For future reference, you can locate the theme version as shown here: https://prnt.sc/UUjld0hlk7uL

2/ Regarding the section you mentioned, accessible here https://prnt.sc/biDPc5sp_b4V , it appears to be functioning correctly from our initial assessment. We have included a URL with the results of our filtering in the Private Content area for your review.

To assist us in diagnosing the issue more accurately, could you kindly provide a video recording of the actions you are taking and the specific problem you are encountering on the Shop page?

Furthermore, we will require temporary administrative access to your WordPress site to examine your settings in detail.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We are grateful for your cooperation and eagerly await your response to proceed with resolving the matter.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#384354 Copied

Atlaz Finance

Participant

February 22, 2024 at 11:23

From the left side bar when i select price range it bugs, and the rating dosent work, i dont know how but the price range gor fixed. Also 1 littel detail the drop down menu is too big and looks bad with the picture undearneath it.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#384361 Copied

Rose Tyler

Support staff

February 22, 2024 at 13:47

Hello, Atlaz Finance,

We are grateful for your swift response to our previous communication.

To address the filtering issues, we kindly request that you remove all demo products from your system and replace them with new ones. This action should ensure that the filters function correctly.

“Also 1 littel detail the drop down menu is too big and looks bad with the picture undearneath it.” – To assist us in understanding and addressing this issue more effectively, could you please provide us with a screenshot?

We look forward to your cooperation in resolving these matters.

Best Regards,
8Theme’s Team

#384401 Copied

Atlaz Finance

Participant

February 22, 2024 at 19:21

This is the other issue i am having and that i refered to. Sorry for the late reply i was on road and i couldnt reply!

Files is visible for topic creator and
support staff only.

#384454 Copied
Rose Tyler

Support staff

February 23, 2024 at 08:56
Hello, Atlaz Finance,

Thank you for getting in touch with us.

We kindly request that you insert the following CSS code snippet into your website’s theme configuration. Please navigate to Theme Options, then proceed to Theme Custom CSS, and finally to the Global section to add the code:

.etheme-product-filters-item .etheme-product-filters-item-content { z-index: 5 !important; }

After implementing the code, we advise you to clear your website’s cache to ensure the changes take effect. Subsequently, please verify the outcome by visiting the following link: https://prnt.sc/1EBZ326Gu-u2

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team
#384490 Copied
Atlaz Finance

Participant

February 23, 2024 at 09:39

Perfect All Done! Thank you for the great & fast help!

#384502 Copied

Andrew Mitchell

Support staff

February 23, 2024 at 09:39

Dear Atlaz Finance,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#384503 Copied
Tagged: best selling themes, ecommerce website design, online store solutions, shop categories selection, theme troubleshooting, woocommerce themes, xstore minimal electronics
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Shop Categories Selection on XStore Minimal Electronics Dosent Work At All

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