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Shop header is white, transparent, and it does not show

This topic has 13 replies, 2 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

LuciH

Participant

January 10, 2023 at 13:35

Hello, I have a problem with the shop page, and the product pages, as the header does not appear, it’s just white, when i drag the cursor there I can see the buttons and the menu but it’s white, how can I solve this?

#343482 Copied Theme version: 9.0.2 WooCommerce version: 6.1.1

12 Answers

Rose Tyler

Support staff

January 10, 2023 at 14:06

Hello,

Could you please provide temporary wp-admin access?

Regards

#343484 Copied

LuciH

Participant

January 10, 2023 at 14:16

Sure

Please contact administrator
for this information.

#343485 Copied

Rose Tyler

Support staff

January 10, 2023 at 14:56

Do you have a server cache or CDN? Please disable them temporarily.
Also, provide FTP access, so we can take a closer look.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#343492 Copied

LuciH

Participant

January 10, 2023 at 15:14

I disabled the cache plugin

Please contact administrator
for this information.

#343498 Copied

Rose Tyler

Support staff

January 10, 2023 at 15:19

We don’t need cPanel, only FTP host, FTP username and FTP pass.

Regards

#343499 Copied

LuciH

Participant

January 10, 2023 at 15:35

Ok

Please contact administrator
for this information.

#343505 Copied

Rose Tyler

Support staff

January 10, 2023 at 15:39

https://gyazo.com/b4ef091873774e28f0e01080f7873651 – please check credentials, we can’t connect.

Regards

#343507 Copied

LuciH

Participant

January 10, 2023 at 15:51

Sorry, here they are:

Please contact administrator
for this information.

#343517 Copied

Rose Tyler

Support staff

January 10, 2023 at 15:55

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#343519 Copied

Rose Tyler

Support staff

January 10, 2023 at 17:14

Fixed.

Regards

#343538 Copied

LuciH

Participant

January 10, 2023 at 17:22

Thank you so much, can you tell me what was the issue?

#343541 Copied

Rose Tyler

Support staff

January 11, 2023 at 08:51

You’re welcome!
We’ve changed Conditions settings for Multiple headers – https://prnt.sc/hfS4CmcJtDwU

Regards

#343606 Copied
Tagged: customizable, header, themes, transparent, white, woocommerce, wordpress
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