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Shop home page not opening on products – recent change

This topic has 4 replies, 3 voices, and was last updated 7 months, 2 weeks ago ago by Andrew Mitchell

Ger

Participant

April 11, 2024 at 12:11

Hi, my shop page used to open with products and now says’
Unfortunately, there are no products that match your criteria, I cant find a fix for this.

#391191 Copied Theme version: 9.3.5

3 Answers

Rose Tyler

Support staff

April 11, 2024 at 12:22

Hello,

Thank you for reaching out to us with your concern.

We kindly request that you conduct a test when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.

Should the issue persist regardless of the theme activated, we advise you to seek assistance from the WooCommerce plugin support team for further investigation.

However, if the problem appears to be isolated to the XStore theme, please provide us with temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation and attention to this matter.

Best Regards,
8Theme’s Team

#391192 Copied

Ger

Participant

April 11, 2024 at 13:52

Thank you,
Found the issue conflicting plug in preventing display of products.
Thanks for your help.

#391216 Copied

Andrew Mitchell

Support staff

April 11, 2024 at 13:52

Dear Ger,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#391217 Copied
Tagged: online store solutions, product display problems, recent woocommerce changes, shop home page issues, woocommerce troubleshooting, wordpress e-commerce fixes, wordpress templates
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Shop home page not opening on products – recent change

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