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Shop is very slow & every 5-10 minutes interval receiving 503 error

This topic has 7 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Rose Tyler

designadda

Participant

March 1, 2025 at 08:06

I didn’t use any other plugins except Xtore suggested plugins. BUt still my shop is very slow and also I receive 503 error.
I really don’t understand why I am facing this

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#435822 Copied Theme version: 9.4.8

6 Answers

Rose Tyler

Support staff

March 1, 2025 at 14:17

Hello,

Thank you for reaching out to us.

The error message you are seeing, “503 Service Unavailable,” typically indicates that the server is temporarily unable to handle the request due to maintenance or overloading. This can sometimes occur during peak times or when the server is undergoing maintenance.

We would recommend you contact the hosting provider to get help.

Best Regards,
8Theme’s Team

#435859 Copied

designadda

Participant

March 1, 2025 at 17:26

Also I have another question, can you please tell me which template are being used for Furniture03 theme Home page

#435876 Copied

designadda

Participant

March 1, 2025 at 17:27

Boss I have tested with server technician and other application which were hosted in the same environment are working perfectly.

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Rose Tyler

Support staff

March 1, 2025 at 17:44

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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designadda

Participant

March 1, 2025 at 19:34

I have another question, can you please tell me which template are being used for Furniture03 theme Home page

Please contact administrator
for this information.

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Rose Tyler

Support staff

March 2, 2025 at 08:51

Hello,

We appreciate your prompt response.

1/ We have noticed that your website currently has 32 active plugins, whereas only around 5 are actually necessary. Please note that just because a plugin comes bundled with a theme, it does not mean it needs to be activated. Additionally, we have identified third-party plugins that may be affecting your site’s performance. Each additional plugin slightly slows down the website and may also cause conflicts with other plugins.

We recommend disabling all plugins except for the following:
– Elementor
– PRO Elements
– WooCommerce
– XStore Core
– Contact Form 7

After doing so, please activate only the plugins that you genuinely use.

2/ The Furniture03 theme Home page is built using a specific template designed for that demo. Could you please clarify if you are referring to the page builder template or a particular section of the Home page? We would be happy to provide you with further details.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Best regards,
8Theme’s Team

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