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Shop not showing category for some products

This topic has 8 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

ziga32

Participant

June 16, 2022 at 11:26

shop not showing category for e-bike products
https://www.komponentko.si/trgovina/

https://i.imgur.com/nxJuZuO.png

#326124 Copied Theme version: 8.1.1 WooCommerce version: 6.3.1

7 Answers

Rose Tyler

Support staff

June 16, 2022 at 11:55

Hello,

“ADO” is a brand, not a category.
Theme Options > WooCommerce > Shop > Products style > Product Content Elements > enable categories.
Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Grid/List > Off

Regards

#326125 Copied

ziga32

Participant

June 16, 2022 at 12:08

Nevermind the brands, brands are ok. But categories are showing for first three products but not for bikes
https://i.imgur.com/sPqGgYn.png
https://i.imgur.com/65VlD5w.png

#326128 Copied

Rose Tyler

Support staff

June 16, 2022 at 12:16

Hello,

Thanks for the reply.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide temporary wp-admin and FTP access.

Regards

#326130 Copied

ziga32

Participant

June 16, 2022 at 13:13

Thank you.

I disabled all the plugins, except Woocommerce, xstore core and elementor. I deleted all the code in xstore theme and custom css. the problem remains.

what is weird is that is show ok on developing site
https://nova.komponentko.si/trgovina/
https://i.imgur.com/OsmfNtC.png

this one was migrated few days ago to production and nothing changed except some custom css.

Please contact administrator
for this information.

#326140 Copied

Rose Tyler

Support staff

June 16, 2022 at 13:58

Go to Product > click on Update, then the category will be visible.
It looks like there was an issue with import/migration. Contact your hosting provider and ask about assistance.

Regards

#326146 Copied

ziga32

Participant

June 16, 2022 at 14:20

wow, nice. at least the solution is simple.

thank you very much. just bought yet another licence, about to start bugging you again 🙂

#326151 Copied

Olga Barlow

Support staff

June 16, 2022 at 14:54

Hello,

You are welcome.

Regards

#326160 Copied
Tagged: category, products, shop, showing, themes, woocommerce, wordpress
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Shop not showing category for some products

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