Shop Page Blank Filter and Delayed Loading Issue

Hello, @Mohit Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Mohit Prajapati,

Thank you for your response.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues with the functionality of the shop page. It appears to be operating correctly. To provide you with a clear demonstration, we have created a video walkthrough which has been made available in the private content area for your convenience.

Additionally, we have noticed that the shop sidebar widget is currently set to lazy load. Should you wish to disable this feature, please follow these steps:

1. Navigate to your WordPress dashboard.
2. Proceed to ‘Appearance’ and then select ‘Widgets’.
3. Edit the specific widget you wish to adjust.
4. Deselect the ‘Ajax Preload’ option.

For further clarity, we have provided an image that serves as a visual guide. You can view the image by following this link: https://imgur.com/IzilXeU

We trust that these instructions will be of assistance to you. Should you require any further support, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Mohit Prajapati,

We appreciate your prompt response.

With access you provider we can’t get access to Dashboard. Please set administrator role for the user.

About wishlist, how does it work when all cache is disabled (from a plugin and server side on your site)?
Please try adding

xstore_wishlist_ids
xstore_wishlist_ids_0

in Reject Cookies field of cache plugin, for example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

Best regards,
The 8Theme Team

Hello, @Mohit Prajapati,

We kindly request that you clear your cache and then proceed to review your wishlist. Once you have done so, please inform us of the outcome.

Should you continue to encounter any issues, we would greatly appreciate it if you could record a video to provide us with a clearer understanding of the problem.

Best regards,
The 8Theme Team

Hello, @Mohit Prajapati,

We appreciate your prompt response.

We kindly request that you attempt to remove the wishlist element from the header using the Header Builder and then proceed with testing.

Furthermore, we would appreciate it if you could document your process by recording a video that captures what you are doing and where precisely you observe the mentioned messages in the browser console (it is not clear from the screenshot, unfortunately).

Best regards,
The 8Theme Team