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  mctfnc

  Participant

  April 15, 2025 at 11:11

  This is my first WordPress project. I’m trying to customize my shop page, and I’ve checked the documentation as well. After enabling the builder for the shop page, I created a new page and imported a template from the store. When I preview it, everything looks good. However, when I insert it, the content doesn’t load properly. The sidebar filters are missing, and the product cards don’t load correctly—a spinner keeps showing. How can I fix this? I’ve uploaded some pictures for reference.

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  support staff only.

  #440691 Copied Theme version: 9.4.10
  4 Answers
  

  Rose Tyler

  Support staff

  April 15, 2025 at 12:09

  Hello,

  Thank you for reaching out to us.

  Thank you for reaching out to us and for providing detailed information regarding the issue you’re experiencing with your shop page customization.

  Please go to Theme Options > WooComemrce > Shop > Shop page layout > Pagination type > set “Default” and check the Archive Product Widget after that.

  Please let us know once you’ve tried the above steps or if you need further assistance.

  Warm Regards,
  The 8Theme Team

  #440695 Copied
  

  mctfnc

  Participant

  April 15, 2025 at 14:38

  thank you so much it worked. do you know why im not getting the filter products, search and price filter widgets.

  #440727 Copied
  

  Rose Tyler

  Support staff

  April 15, 2025 at 14:40

  Hello,

  Please ensure that the widgets are correctly added to the appropriate widget area (e.g., Shop Sidebar) via Appearance > Widgets.

  Warm Regards,
  The 8Theme Team

  #440728 Copied
  

  Tony Rodriguez

  Support staff

  April 15, 2025 at 19:21

  Dear mctfnc,

  We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

  Click here to rate now: https://themeforest.net/downloads

  Thank you sincerely for your ongoing support!

  Best Regards,
  The 8Theme Team

  #440771 Copied
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