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Shop Page does not resort products after 1st sort

This topic has 2 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

Safe Desires

Participant

April 12, 2024 at 00:29

In my shop page, the default sort is “Sort by popularity”.
1) I cannot change the popularity. I changed menu_order and view counts also don’t seem to have an impact. How does the system determine popularity?

2) Once I choose and sort-method, i.e., “By latest”, the sort works, but after that, I cannot resort the list when choosing another drop-down option. The URL also does not change.

Please, contact administrator
for this information.

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#391301 Copied Theme version: 9.3.5

1 Answer

Rose Tyler

Support staff

April 12, 2024 at 09:48

Hello, Safe Desires,

Thank you for reaching out to us with your queries.

1/ Popularity detection comes from the WooCommerce plugin, so we would recommend you to contact the support team of WooCommerce https://wordpress.org/support/plugin/woocommerce/

2/ Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Thank you in advance for your cooperation.

Best Regards,
8Theme’s Team

#391361 Copied
Tagged: ecommerce sorting problems, product resort issue, shop page sorting, woocommerce shop page, woocommerce themes, wordpress troubleshooting, wordpress woocommerce
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