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Shop page does not show up the product listing but it shows a block of black rectangle

This topic has 10 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

Qilah

Participant

March 9, 2024 at 16:20

For the fleet page, the product listing does not shows up. It only shows a block of black rectangle. How to fix this

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#386181 Copied Theme version: 9.2.9

9 Answers

Rose Tyler

Support staff

March 9, 2024 at 16:49

Hello, Qilah,

Thank you for reaching out to us with your concern.

To assist you effectively, we kindly request that you grant us temporary administrative access to your WordPress dashboard. This will enable us to review your settings and provide the necessary support.

We look forward to resolving this issue for you promptly.

Best Regards,
8Theme’s Team

#386183 Copied

Qilah

Participant

March 9, 2024 at 17:58

Sure

Please contact administrator
for this information.

#386191 Copied

Rose Tyler

Support staff

March 9, 2024 at 18:23

Hello, Qilah,

We appreciate your prompt response.

Fixed.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#386193 Copied

Qilah

Participant

March 10, 2024 at 05:43

Yes thank you it is fixed. However, the product description is missing.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#386204 Copied

Rose Tyler

Support staff

March 10, 2024 at 07:55

Hello, Qilah,

We’ve disabled the description via Theme Options > WooCommerce > Shop > Products design, because determined that the issue at hand was caused by an unclosed tag. This is because the excerpt is a segment of the content that, if it includes an opening HTML tag without the corresponding closing tag, can lead to display problems.

To resolve this, you may consider adjusting the length of the excerpt via Theme Options or alternatively, you could add a brief text to the ‘Short Description’ field https://prnt.sc/_inKC6zdBt2g, ensuring that it is free of any HTML tags. This adjustment should ensure that the content is presented correctly.

Best Regards,
8Theme’s Team

#386205 Copied

Qilah

Participant

March 10, 2024 at 15:50

Hi! Now the product is not showing even tho there are products already added. How can I fix this?

Files is visible for topic creator and
support staff only.

#386235 Copied

Rose Tyler

Support staff

March 10, 2024 at 16:11

Hello, Qilah,

Could you please inform us of the specific changes you made to the website prior to the emergence of the issue you are currently experiencing?

We recommend that you update your plugins as a preliminary step. Following this update, we kindly ask you to temporarily deactivate any third-party plugins to ascertain whether the problem might be attributable to one of them.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#386240 Copied

Qilah

Participant

March 10, 2024 at 16:41

No changes were made to the fleet page. Only changes made is to the other page. Could you help to resolve this issue please. Thank you!

#386245 Copied

Rose Tyler

Support staff

March 10, 2024 at 16:59

Hello, Qilah,

We have conducted a review of your fleet page and can confirm that the products are now being displayed correctly. It appears that the issue has been successfully resolved.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#386246 Copied
Tagged: black rectangle problem, fix shop page error, product listing not showing, shop page issues, woocommerce troubleshooting, wordpress woocommerce themes
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