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Shop page empty… - by paskyo - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

paskyo

Participant

April 16, 2018 at 18:50

Hello,

I’m using Xstore / Electronics child theme

can’t set the shop page to be visible…
I can’t explain why…

thanks for your answer

#191266 Copied Theme version: latest WooCommerce version: latest

5 Answers

Rose Tyler

Support staff

April 17, 2018 at 07:05

Hello,

Please activate parent theme on site to check if the problem caused by changes in the child theme. If this won’t help, try to disable all 3rd party plugins.

Regards

#191283 Copied

paskyo

Participant

April 17, 2018 at 15:55

OK, done.

It’s an issue with TOOLSET that change the SHOP page, even if I don’t change anything…

Any idea to use TOOL SET and the XSTORE theme ?

Thanks,
Yohann

#191377 Copied

Olga Barlow

Support staff

April 18, 2018 at 10:29

Hello,

Provide us Dashboard and FTP access to your site. We’ll check what could be done to make the theme compatible with Toolset.

Regards

#191420 Copied

paskyo

Participant

April 18, 2018 at 12:03

Ok, I’ve just reinstall all the website on another test domain, but this time, the filters don’t appear on the shop page…

I give you access in private section.

Yohann

Please, contact administrator
for this information.

#191431 Copied

Olga Barlow

Support staff

April 19, 2018 at 11:00

Hello,

We have enabled toolset plugin on your test site and don’t see problems with products. Can you, please, reproduce the issue and then reply back? Or tell us what options did you enable at the production site to face the problem?

Regards

#191513 Copied
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