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Shop page is blank when Woocommerce activated

This topic has 73 replies, 7 voices, and was last updated 9 years, 9 months ago ago by Eva Kemp

orboan

Participant

February 17, 2015 at 10:03

Hello,
I have updated IDStore from 3.6 to 3.7 and now the shop page is blank.
All plugins are deactivated except Woocommerce 2.3.3. If I deactivate Woocommerce 2.3.3, the shop page works (it is not blank anymore).
Please help. IDStore is supposed to be compatible with Woocommerce, so I don’t understand what is happening.
Thanks.

#42891 Copied

72 Answers

Robert Hall

Support staff

February 17, 2015 at 10:05

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#42892 Copied

orboan

Participant

February 17, 2015 at 12:06

Hello,
down below I sent you the info you request.
Thanks

Please, contact administrator
for this information.

#42931 Copied

Eva Kemp

Support staff

February 17, 2015 at 21:54

Hello,

Please check Shop page now. The issue has been fixed.

Thank you.
Regards,
Eva Kemp.

#43114 Copied

kinhacura

Participant

February 26, 2015 at 07:35

My Website also similar. How to fix ? Thanks

#45579 Copied Theme version: 3.7 WooCommerce version: 2.3.5

orboan

Participant

February 26, 2015 at 09:45

I don’t know what was the issue.
The support staf fixed it in my website, as Eva Kemp said above, but they did not provide any explanations about which was the problem.
My experience whith this theme is not being satisfactory, as I also have to modify CSS lots of times, not for customizing the appearance but for solving issues (things that are not shown correctly, for instance some text elements that do not have any margin nor padding and are shown sticky to the border).
I won’t recommend this theme to anyone.

#45601 Copied

Eva Kemp

Support staff

February 26, 2015 at 10:08

Hello @kinhacura,

The problem is caused by new Woocommerce update.
Please provide us with correct FTP credentials.

Thank you.
Regards,
Eva Kemp.

#45605 Copied

kinhacura

Participant

February 26, 2015 at 13:58

FTP in Private Content: Thanks

Please, contact administrator
for this information.

#45667 Copied

Eva Kemp

Support staff

February 26, 2015 at 18:10

Hello @kinhacura,

Sorry, but we can’t connect to your FTP account.
Please reset FTP password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#45823 Copied

orboan

Participant

February 26, 2015 at 18:56

Are you going to update the theme to make it fully compatible with the new and latest version of Woocommerce?
Thanks

#45848 Copied

Eva Kemp

Support staff

February 26, 2015 at 21:38

Hello @orboan,

Yes, our developers are working on new updates to make the theme fully compatible with the latest Woocommerce version.
We’re very sorry for the troubles you had to experience. All bugs will be fixed in the next update.

Thank you for your understanding.

Regards,
Eva Kemp.

#45888 Copied

kinhacura

Participant

March 2, 2015 at 14:21

Thanks Eva Kemp . I wailt…

#46589 Copied

Eva Kemp

Support staff

March 2, 2015 at 15:09

Hello @kinhacura,

We’re looking forward to your reply with the new FTP credentials.

Thank you.
Regards,
Eva Kemp.

#46608 Copied

bharatk

Participant

March 2, 2015 at 20:30

Hello, I am experiencing the same issue with my site. The items are listed in the Products (which is generally not part of the navigation, the products were visible on the “shop” page). Please assist as My website is fully functional minus the availability of products and purchasing.

Please, contact administrator
for this information.

#46741 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 2, 2015 at 20:50

Hello @bharatk,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#46743 Copied

bharatk

Participant

March 2, 2015 at 21:05

FTP Access In PC:

Please, contact administrator
for this information.

#46749 Copied

bharatk

Participant

March 2, 2015 at 21:31

FTP Access

Please, contact administrator
for this information.

#46761 Copied

Eva Kemp

Support staff

March 3, 2015 at 11:18

Hello @bharatk,

Login credentials are incorrect.
Please check them or reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#46873 Copied

bharatk

Participant

March 4, 2015 at 04:08

Repkying to additional information request, please see Private Content

Please, contact administrator
for this information.

#47135 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 4, 2015 at 11:36

Hello,

Sorry, but we still can’t connect to FTP getting this error:
Response: 530 Login failed. Please verify the username and password supplied, and that FTP has been unlocked

Please check if the credentials are correct. Reset the password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#47222 Copied

bharatk

Participant

March 4, 2015 at 19:21

Hello Eva,

If I can request your public IP address to allow access to the FTP, I can unlock the FTP for your use.

Please, contact administrator
for this information.

#47392 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 5, 2015 at 09:11

Hello,

We’ve sent IP to your email address.
Please check.

Regards,
Eva Kemp.

#47503 Copied

bharatk

Participant

March 5, 2015 at 18:57

Eva,

The IP address provided has been unblocked and now has access to the FTP. Please see the PC section for FTP credentials.

Please, contact administrator
for this information.

#47674 Copied Theme version: 3.6 WooCommerce version: 4.1.1

kinhacura

Participant

March 6, 2015 at 06:50

Please try again connect to my FTP account. Use FileZilla with Active Mode. Thanks

Please, contact administrator
for this information.

#47747 Copied

Eva Kemp

Support staff

March 6, 2015 at 09:40

Hello @bharatk,

Please open FTP access to other IP. It has been sent to your email address.

Thank you.
Regards,
Eva Kemp.

#47774 Copied

Eva Kemp

Support staff

March 6, 2015 at 09:41

Hello @kinhacura,

Sorry, but we can’t log in.
Please reset FTP password to something without special symbols.

Thank you.
Regards,
Eva Kemp.

#47775 Copied

bharatk

Participant

March 6, 2015 at 16:39

Hello Eva,

The additional IP address has been unblocked.

Thank You

Please, contact administrator
for this information.

#47965 Copied Theme version: 3.6 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 6, 2015 at 17:01

Hello @bharatk,

I’ve fixed the issue. Now products are shown, but you also need update the theme to the latest version.
Don’t forget to create a back up of your files and database before update.

Thank you.
Regards,
Eva Kemp.

#47976 Copied

bharatk

Participant

March 6, 2015 at 17:41

Hello Eva,

Thank you for correcting the problem with the “Shop Page” however I was thinking that the subpages of the shop which contained the products available for sale would also be corrected with the fix. Now I’m scratching my head again wondering how to fix that so I can backup the entire “fully functional” site and then run the updates, since that was what caused the issue in the first place.

Any Ideas?

RE: Smokeybar.co.uk

#47996 Copied

Eva Kemp

Support staff

March 6, 2015 at 18:46

Hello,

Please read WordPress documentation how to create back up:
http://codex.wordpress.org/WordPress_Backups

Thank you.
Regards,
Eva Kemp.

#48020 Copied
Tagged: activate, blank, shop page, template, woocommerce, wordpress
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