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Shop page is not clickable from mobile menu

This topic has 9 replies, 3 voices, and was last updated 7 months ago ago by Jack Richardson

Micol

Participant

May 22, 2024 at 11:51

Shop page is not clickable from mobile menu

Please, contact administrator
for this information.

#396235 Copied Theme version: 9.3.9

8 Answers

Micol

Participant

May 22, 2024 at 12:57

Another question

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#396248 Copied

Rose Tyler

Support staff

May 22, 2024 at 14:22

Hello, Micol,

Thank you for getting in touch with us.

1/ For your convenience, navigate to the following path within the theme settings: Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action > On.

2/ Translated via Loco Translate > Themes > XStore.

Kind Regards,
8theme team

#396271 Copied

Micol

Participant

May 24, 2024 at 10:17

Not works

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for this information.

#396475 Copied

Rose Tyler

Support staff

May 24, 2024 at 10:46

Hello, Micol,

1/ Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ https://prnt.sc/M7ALfCPmdvbk

Kind Regards,
8theme team

#396480 Copied

Micol

Participant

May 24, 2024 at 11:40

Thank you

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#396495 Copied

Rose Tyler

Support staff

May 24, 2024 at 12:26

Hello, Micol,

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#396506 Copied

Micol

Participant

May 24, 2024 at 12:30

FTP

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#396507 Copied

Jack Richardson

Support staff

May 24, 2024 at 16:00

Dear @Micol,

We have reviewed the issue you reported concerning the inability to click on the “Shop” menu item in the mobile menu. The problem arises because the submenu content is activated by clicking on the “Shop” item, as shown here: https://prnt.sc/WkNP7yXtwdvL. To avoid complications such as the need for multiple clicks or difficulties with a small arrow, the entire item area is designed to be clickable.

We noticed that you have previously created similar menu items where the main item is added as the first item of the submenu, as can be seen here: https://prnt.sc/cy5wOaO5iNpo. Following this setup, we recommend adding the “Shop” menu item as the first item of your submenu, similar to this example: https://prnt.sc/MK2uv8SzuxCI.

We have implemented this change for you, and you can review the result now at this link: https://prnt.sc/dnww7E9ioAB7.

Please do not hesitate to contact us if you have any further questions or require additional assistance.

Best Regards,
Jack Richardson
The 8Theme Team

#396536 Copied
Tagged: clickable problem, ecommerce solutions, fix woocommerce, mobile menu, shop page issue, woocommerce themes, wordpress
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