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Shop page isn’t showing and footer problem

This topic has 34 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

tim

Participant

November 15, 2022 at 01:18

Hi!

We are facing some issue regarding the theme demo. Some feature are not following global HTML. Specially footer. Secondly, default shop page isn’t showing up any product.

I would also like to enquire about enabling features like demo.

#338587 Copied Theme version: 8.3.7 WooCommerce version: 7.1.0

33 Answers

Tony Rodriguez

Support staff

November 15, 2022 at 06:13

Hello, @tim,

Please go to WP-Dashboard > Settings > Permalinks > check if you use the Post name type http://prntscr.com/s7zqco and re-save permalinks. If “Post name” is selected already, select another one, then set “Post name” and save and check back after removing the browser cache.

Otherwise, please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#338594 Copied

tim

Participant

November 17, 2022 at 20:54

I am only able to fix the shop page yet all the products aren’t appearing.

Please contact administrator
for this information.

#338823 Copied

Tony Rodriguez

Support staff

November 18, 2022 at 05:53

Hello, @tim,

1. You said (Some features are not following global HTML, especially the footer.) I have checked the footer on your site there is no HTML set in it so could you please elaborate on it with an example of a screenshot/video for better reference?

You may upload the screenshots on https://imgbb.com/ and paste the links here.

I just disable these two plugins on your site and your shop page products issue was resolved. Plugins names “Breeze and WooCommerce Infinite Scroll and Ajax Pagination” here is the resulting video: https://streamable.com/8qd1hl

2. You can enable Popup feature from XStore >> Theme Settings >> Woocommerce (Shop) >> Shop >> Shop page Layout >> Product Added Notification Type >> Select/Choose Popup and Save Settings. See the image for a better reference: https://ibb.co/Dgq4Kqt

Regards 8Themes Team.

#338828 Copied

tim

Participant

November 19, 2022 at 03:12

Hi Team,

Thank you for your help.

I would still like to know that how can I show products here in the popup.
https://prnt.sc/HSMSFOJNbTuo

I tried this but it didn’t work.
https://prnt.sc/SER5ST91vhcR

Thank you!

#338869 Copied

Tony Rodriguez

Support staff

November 19, 2022 at 07:04

Hello, @tim,

1. You can not show/place the main added-to-cart product in place of “You may be interested in”, there is no such option and changes requires extra Customization.

Regards 8Themes Team.

#338880 Copied

tim

Participant

November 22, 2022 at 14:13

Hi Team,

I cannot locate option to upload Custom Font
https://prnt.sc/Ni1VqBYIDXie

Please assist. Thank you!

#339253 Copied

Rose Tyler

Support staff

November 22, 2022 at 14:29

Hello,

Please see screenshot – https://prnt.sc/XzaghvggDHdu

Regards

#339258 Copied

tim

Participant

December 6, 2022 at 02:45

Hi,

Themes is showing products in the messed up way.
https://prnt.sc/0h1B1jxJRmkH

Please fix this bug. When I click on refresh button, then it shows fine.

Thanks!

#340616 Copied

Tony Rodriguez

Support staff

December 6, 2022 at 07:40

Hello, @tim,

There is no issue on your site as you described when I checked your site it is working just perfectly. I have record a video for you, please watch it complete: https://streamable.com/zr87cp and then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#340637 Copied

tim

Participant

January 4, 2023 at 13:42

Hi Team,

I created a static block but it doesn’t show the similar way on menu dropdown.
https://prnt.sc/tWGhFFvjmPTd

Also when I take my cursor down to any mega menu dropdown menu item, the menu closes immediately.
https://prnt.sc/Faw6sdIB-FpQ

Thank you!

#342968 Copied

Tony Rodriguez

Support staff

January 5, 2023 at 07:33

Hello, @tim,

1- You created a “ul” and then all the content you set in 1 “ul” and “li” see the image: https://postimg.cc/RNb414rh that is why it appears like this. In order to set the “ul” in two columns you have to set the inner column with 2 columns and set the 2 “UL” like I showed you in the video: https://streamable.com/rjmw27

2- I have checked your site and found no issue, the mega menu is not closed immediately. It works fine here is the resulting video: https://streamable.com/4mgld6 for a better reference.

Regards 8Themes Team.

#343019 Copied

tim

Participant

January 6, 2023 at 02:57

Thank you for your reply.

I want to use woocommerce_after_shop_loop_item hook.

I tried
etheme_woocommerce_after_shop_loop_item
and
etheme_woocommerce_after_shop_loop_item_title

But none of them works. Please assist. Thanks!

#343107 Copied

Tony Rodriguez

Support staff

January 6, 2023 at 05:59

Hello, @tim,

Sorry to say, that there is no possibility for this in the theme settings. Additional customization is not covered in our support policy. If you want paid Customization services submit a customization request to WPKraken team.

Thanks for your understanding.

Regards 8Themes Team.

#343114 Copied

tim

Participant

January 6, 2023 at 18:52

Hi Team,

I was able to figure out. I need help in locating a file in theme named rating.php. It’s usually under theme_name/woocommerce/loop. However, you’ve customised your theme and it’s missing. Please assist.

Thanks!

#343186 Copied

Tony Rodriguez

Support staff

January 7, 2023 at 05:33

Hello, @tim,

Actually, that file is not in our theme but in WooCommerce plugin and you will find it under plugins/woocommerce/templates/single-product/rating.php

And you can Customize it in the Child Theme as per your requirements by placing it under themes/your-child-theme-name/woocommerce/single-product/rating.php

Regards 8Themes Team.

#343191 Copied

tim

Participant

January 19, 2023 at 19:56

Hi Team,

The website is showing problem at shop page and all category pages. Could you please check. Kindly compare with homepage. Menu, wishlist, etc. Everything goes OFF. Thanks!

https://woocommerce-871575-3015578.cloudwaysapps.com/shop/

#344455 Copied

Tony Rodriguez

Support staff

January 20, 2023 at 06:39

Hello @tim,

We have observed that you are utilizing an outdated version of the theme https://postimg.cc/k2NYYGMZ and the latest version of the theme core plugin which conflict with each other”. To address your issue, please ensure that you are using the most recent version of the theme and its functionality plugins. For instructions on how to update the theme successfully, please refer to this article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

We trust that this will resolve your issue.

Best Regards,
8Theme’s Team

#344470 Copied

tim

Participant

January 31, 2023 at 23:34

Hi Team,

Thank you for your assistance earlier. This code is working with X-Store theme to move coupon form from top to bottom on checkout page. It works with most of the default woocommerce themes. Thanks!

function move_coupon_link_to_bottom_checkout() {
remove_action( ‘woocommerce_before_checkout_form’, ‘woocommerce_checkout_coupon_form’, 10 );
add_action( ‘woocommerce_after_checkout_form’, ‘woocommerce_checkout_coupon_form’, 10 );
}
add_action( ‘init’, ‘move_coupon_link_to_bottom_checkout’ );

#345648 Copied

Tony Rodriguez

Support staff

February 1, 2023 at 08:44

Hello Tim,

We suggest disabling the “Advanced Layout” in Theme Options > WooCommerce (Shop) > Cart/Checkout and then checking the results with above code.

Best Regards,
8Theme’s Team

#345680 Copied

tim

Participant

February 3, 2023 at 02:14

Hi Team,

The website is not showing anything except header on mobile version in chrome. It’s working perfectly on desktop. Even the DOM is empty and an iframe is showing up. I also update to the latest version of theme but no success.

Thanks!

#345906 Copied

Rose Tyler

Support staff

February 3, 2023 at 09:20

Hello,

We suggest that you try disabling the XStore AMP plugin and then checking the results.

The wp-admin access credentials that you previously provided are no longer valid, so we are unable to log in.

Kind Regards,
8theme team

#345942 Copied

tim

Participant

February 9, 2023 at 11:16

Hi Team,

I need your help in showing this popup when click on Add to Cart button.
https://prnt.sc/zNKV_FP4mRZC

It’s a part of theme which I’m unable to locate. Thanks!

#346499 Copied

Rose Tyler

Support staff

February 9, 2023 at 12:17

Hello,

You can change “Product Added Notification Type” via Theme Options > WooCommerce > Shop > Shop page layout.

Kind Regards,
8theme team

#346506 Copied

tim

Participant

February 10, 2023 at 15:53

Hi Team,

These options are enabled but not appearing on Single Product Page.

https://prnt.sc/GqaUVte1CpPB
https://prnt.sc/w-QcwVRAgHuC

#346621 Copied

Rose Tyler

Support staff

February 10, 2023 at 16:53

Hello,

Please provide URL of the product and correct wp-admin access.

Kind Regards,
8theme team

#346632 Copied

tim

Participant

February 10, 2023 at 17:30

Hi,

It was appearing on all the single product pages and now on none. Please check shop page too.

Thanks!

Please contact administrator
for this information.

#346634 Copied

Tony Rodriguez

Support staff

February 11, 2023 at 09:47

Hello, @tim,

We have conducted a debugging of your site and have determined that the issue you are experiencing is due to the Child Theme Customization Code. Upon activating the Parent Theme on your site, the issue was resolved, as evidenced by the screenshot provided here: https://postimg.cc/64VwJCzj

We suggest that you contact your developer to review the Child Theme customization and make the necessary corrections.

Best Regards,
8Theme’s Team

#346656 Copied

tim

Participant

February 22, 2023 at 19:58

Hi Team,

I removed all the customization code from the child theme and it’s still not appearing.

It won’t be easy to setup the entire child theme from the beginning.

Thanks!

#347770 Copied

Tony Rodriguez

Support staff

February 23, 2023 at 06:21

Hello @tim,

We recommend that you contact your developer to check the code of your child theme customization, as this may be causing the issue on your site.

Alternatively, you can download the child theme you are currently using from Cpanel >> wp-content >> themes, delete it, and create a new one, which should resolve the issue.

Unfortunately, we are unable to check the custom code for you, as this is not included in the theme support policy and is beyond our limitations.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#347794 Copied
Tagged: footer, resolve, shop page, troubleshoot, woocommerce, wordpress
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