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Shop page isn’t showing and footer problem

This topic has 34 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Tony Rodriguez

tim

Participant

March 1, 2023 at 08:39

Hi Team,

Buy Now button is not working on Single Product page. It must redirect to checkout page. Possibly I’m missing something. Could you please assist. Thanks!

#348434 Copied

Tony Rodriguez

Support staff

March 1, 2023 at 09:04

Hello, @tim,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your valid/working site WP Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

Best Regards,
8Theme’s Team

#348439 Copied

tim

Participant

March 13, 2023 at 16:15

Hi Team,

I am using in-built accordion of the theme. I want them to work in such a way if I open one accordion, then another must not close automatically. Only user can click and close them.

Hope you understand my concern. Thanks!

#349879 Copied

Tony Rodriguez

Support staff

March 14, 2023 at 09:59

Hello, @tim,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We understand that you are looking for a way to make changes to the accordion element. Unfortunately, this is a default functionality of the accordion element and would require additional customization: https://postimg.cc/8svf3ZvK

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team.

Alternatively, you may try using the Toggle element to solve your issue.

Thank you for your understanding.

Best regards,
8Theme’s Team

#349944 Copied
Tagged: footer, resolve, shop page, troubleshoot, woocommerce, wordpress
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