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Shop Page Layout is not working in Full Width

This topic has 7 replies, 2 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

arbelkasim

Participant

November 12, 2021 at 22:54

Dear Sir/Mam
1) I am trying to configure the shop page using theme option to make it (Full Width), and it is not working.
I am using the classic theme of xStore.
2) Also after configuring the shop page, I noticed that the home page footer background changed to white and nothing appears while the background should be black.

#308393 Copied Theme version: 8.0.9 WooCommerce version: 5.9.0

6 Answers

Rose Tyler

Support staff

November 13, 2021 at 07:46

Hello,

Thanks for using our theme and for contacting us.
There is a critical error on your Shop page. Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Provide temporary wp-admin and FTP access. We will check the problem more deeply.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#308403 Copied

arbelkasim

Participant

November 13, 2021 at 08:24

Hello

I added the WP & FTP users and wrote them in the private area. Waiting for your support in resolving this issue ASAP.

Thanks and best regards.

Please contact administrator
for this information.

#308413 Copied

Rose Tyler

Support staff

November 13, 2021 at 10:26

Hello,

I’ve sent your request to one of our technicians. I will let you know once get an answer. Please be patient

Regards

#308471 Copied

Rose Tyler

Support staff

November 13, 2021 at 13:13

https://prnt.sc/1zf4aj4 – read this article https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ Or contact your hosting provider to get assistance with mentioned on the screenshot errors.

Regards

#308555 Copied

arbelkasim

Participant

November 13, 2021 at 13:55

I checked the memory limits and it is 512 M as you can see from the attached link of screenshot in private area.

I understand from your reply that the error is from the hosting.

Please contact administrator
for this information.

#308570 Copied

Rose Tyler

Support staff

November 13, 2021 at 14:01

Provide this screenshot https://prnt.sc/1zf4aj4 to your hosting provider, them should be able to help.

Regards

#308574 Copied
Tagged: full width, layout, page, shop, templates, woocommerce, wordpress
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