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Shop page not loading due to an issue with the theme according to Elementor

This topic has 5 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

Eli

Participant

April 12, 2024 at 11:10

Hi,

My shop page (see screenshot) can’t load Elemetor. According to Elementor it’s due to an issue with the theme. Elementor is trying to infinitely load and it’s not working. Could you please look into it? Thanks 🙂

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#391406 Copied Theme version: 9.3.3

4 Answers

Rose Tyler

Support staff

April 12, 2024 at 11:20

Hello, Eli,

Thank you for reaching out to us.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#391408 Copied

Eli

Participant

April 12, 2024 at 13:40

Hi, thanks for your quick reply! Where in the theme options exactly?

#391433 Copied

Eli

Participant

April 12, 2024 at 13:48

For example I’d like to change the image and the text (in the screenshot)and that’s all I want to change really.

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support staff only.

#391436 Copied

Rose Tyler

Support staff

April 12, 2024 at 13:51

Hello, Eli,

We appreciate your prompt response.

Theme Options > WooCommerce (Shop) > Shop page layout https://prnt.sc/jD4f2f1XKuog > https://prnt.sc/nbR3xm9nKFOn (edit static block using Elementor).

Kind Regards,
8theme team

#391438 Copied
Tagged: best selling themes, elementor theme issue, shop page loading problem, theme loading issue solution, woocommerce themes
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