Return to previous page

Shop page not working : error 500, other page works

This topic has 14 replies, 3 voices, and was last updated 5 months ago ago by Rose Tyler

inforena

Participant

October 30, 2024 at 09:15

Hi, we have a problem, when we have a page without products everything works fine, when we import products via XML (quantity 7452) the shop page does not open anymore. If I browse through other simple content pages the website works. Sometimes it works, but most of the time it doesn’t work. The hosting says that no limits are exceeded. We tried to make a copy on localhost pc. Works the same way. Error: 500. We tried deleting the products, the page started working again. Maybe you can help. https://raskpreke.lt/

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#420960 Copied Theme version: 9.4.2

13 Answers

Rose Tyler

Support staff

October 30, 2024 at 10:05

Hello, Inforena,

Thank you for reaching out to us.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#420976 Copied

inforena

Participant

October 30, 2024 at 10:15

Please check private content.

Please contact administrator
for this information.

#420979 Copied

inforena

Participant

October 30, 2024 at 10:17

Screenshot

Files is visible for topic creator and
support staff only.

#420980 Copied

inforena

Participant

October 30, 2024 at 13:43

Can I get help?

#421023 Copied

Jack Richardson

Support staff

October 30, 2024 at 14:48

Dear @inforena,

We kindly recommend that you reach out to your hosting provider to investigate the root cause of the issue you are experiencing. They may be able to provide you with log files that contain details about specific actions or hooks that could be contributing to the problem.

Internal server errors (Error 500) are often caused by conflicts between plugins or themes. This typically occurs when certain plugins or functions within your WordPress theme are incompatible with each other or with the server environment, leading to errors during request processing.

Also, it might be possible that the PHP version installed on your server is causing such conflicts and you need to downgrade it to the previous one.

We hope this information helps you resolve the issue.

Best regards,
Jack Richardson
8Theme Team

#421035 Copied

inforena

Participant

October 30, 2024 at 15:07

I repeat, we tried on localhost, everything is the same, we disconnect your plugin and everything starts. We have disconnected all plugins leaving only Elementor, Woo and your core. When you try to log in, even the admin part does not load properly. The error log does not show anything important and informative. If you want we can provide all logins.

#421039 Copied

Jack Richardson

Support staff

October 30, 2024 at 15:21

Dear @inforena,

I hope this message finds you well.

Have you considered downgrading the PHP version to something like v8.1? Please note that we are not experiencing similar issues on our websites, which suggests that this may be a localized issue specific to your website. It might be resolved by adjusting your WordPress settings or making necessary modifications.

Should you need further assistance, please feel free to reach out.

Kind regards,
Jack Richardson
8Theme Team

#421042 Copied

inforena

Participant

October 30, 2024 at 15:28

Now site is with 3 plugins: Elementor, woo and core. https://raskpreke.lt/parduotuve

#421043 Copied

Jack Richardson

Support staff

October 31, 2024 at 10:01

Dear @Inforena,

We hope this message finds you well.

We are reaching out again as we are still unable to load your website. It appears that our previous inquiry may have been overlooked, so we kindly ask for your attention to the following question:

“Have you considered downgrading the PHP version to something like v8.1?”

Additionally, we previously recommended that you contact your hosting provider regarding this issue, as the server logs may provide more detailed information about the problem.

We appreciate your prompt attention to this matter and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#421138 Copied

inforena

Participant

October 31, 2024 at 11:24

I’ve already done it, I’ve tried many versions, before it was 7.4, now I’ve done 8.1. Still the page does not work. I emphasize, the page and categories don’t work, Single product and simple pages work.

#421146 Copied

Jack Richardson

Support staff

October 31, 2024 at 15:34

Dear @inforena,

I hope this message finds you well.

We would like to inquire about the status of your server log. Have you had the opportunity to reach out to your hosting provider to request detailed information regarding the error logs?

We have not encountered similar issues on other websites, which makes it challenging to pinpoint the cause of the problem on your site. Additionally, we previously recommended testing the site with default themes. Were you able to do so? Furthermore, have you tried deactivating the plugins one by one to identify if any of them might be responsible for the issue?

We appreciate your cooperation and look forward to your feedback.

Best regards,
8Theme Team

#421194 Copied

inforena

Participant

November 1, 2024 at 10:59

The most common mistake; 2024-11-01 09:54:20.864484 [INFO] [1051607] [T0] [167.94.145.102:45374#APVH_www.raskpreke.lt:443] Abort request processing by PID:1340319, kill: 1, begin time: 3, sent time: 3, req processed: 0

We tried to disconnect all plugins and noticed that even when we don’t visit the page but when we activate your core plugin, the admin part is stuck

#421272 Copied

Rose Tyler

Support staff

November 1, 2024 at 16:11

Hello, Inforena,

Private Content

Best regards,
8Theme Team

Please contact administrator
for this information.

#421327 Copied
Viewing 14 results - 1 through 14 (of 14 total)