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Shop page not working properly – category buttons do nothing

This topic has 4 replies, 2 voices, and was last updated 7 months ago ago by Luca Rossi

Matis

Participant

July 23, 2024 at 07:53

Hi!

I’m not sure what I did wrong, but the shop pages are not working properly. When selecting a category from frontpage, it goes to shop page but all the products from all the categories are there, not only the ones in the selected category.
Also it seems that from the customization panel, the changed I do in the Woocommerce (Shop) settings do not change anything. Previously it was OK, maybe after updating the Elementor PRO? I’ve now installed the older and supported version back, but the problem still remains.

I wouldn’t even mind if you could just reset everything back to original, if all the products and categories I’ve inserted remained..

Please, contact administrator
for this information.

#406459 Copied Theme version: 9.3.15

3 Answers

Luca Rossi

Support staff

July 24, 2024 at 04:22

Hi @Matis,

Could you please check the private content area?

Thank you!

Please contact administrator
for this information.

#406619 Copied

Matis

Participant

July 24, 2024 at 06:08

Hi!

It’s the page for the maintenance mode, the site is not live yet.

Please contact administrator
for this information.

#406629 Copied

Luca Rossi

Support staff

July 24, 2024 at 09:17

Dear Matis,

We are pleased to inform you that the issue you encountered has been successfully resolved.

It appears that the ‘Products Grid’ element was initially used in your Archive page template, which was not suitable for the intended functionality. For optimal performance, please use the ‘Archive Products’ element instead. This adjustment will ensure that the products displayed will vary appropriately based on the selected category or shop page:

https://tinyurl.com/2b9tfnzr

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#406679 Copied
Tagged: category buttons not working, fix woocommerce shop page, improving woocommerce functionality, resolve shop page glitches, shop page issues wordpress, woocommerce themes troubleshooting, wordpress ecommerce problems
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