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Shop Page Published, but not displaying the updates

This topic has 5 replies, 2 voices, and was last updated 1 hours, 13 minutes ago ago by Alex Carter

BBB

Participant

March 21, 2025 at 12:30

we have updated and published the shop page, preview is available in edit mode, but the edits are not showing in preview. and there is an issue with the shop mega menu, it’s not displaying properly

Files is visible for topic creator and
support staff only.

#438194 Copied Theme version: 9.4.8

4 Answers

Alex Carter

Support staff

March 21, 2025 at 14:05

Hello,

Thank you for reaching out to us.

Please navigate to WooCommerce > Settings > Products and re-select the Shop page. If the issue persists, kindly provide us with temporary wp-admin access so that we can review your settings and assist you further.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#438205 Copied

BBB

Participant

March 21, 2025 at 20:00

It’s not working, i will share the user credentials

Content is visible for topic creator and
support staff only.

#438237 Copied

BBB

Participant

March 21, 2025 at 20:01

try clicking the shop page and products in the website, it’s rederecting nowhere

#438238 Copied

Alex Carter

Support staff

March 21, 2025 at 20:14

Hello,

Thank you for reaching out to us.

We have checked the shop page and product page on your website and did not find any issues. Please clear your cache and check again on your end.

If you still encounter any problems, kindly update your themes https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then clear the cache and check once more.

We kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

#438240 Copied
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