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Shop page, scroll bar does not show…..

This topic has 10 replies, 3 voices, and was last updated 2 years ago ago by Rose Tyler

oceanbulkon

Participant

December 8, 2022 at 02:45

Hello

On Shop pages, there is no scroll bar. I followed your documentation however no success. Can you help please?

Thanks let me know if you need anything.

Please, contact administrator
for this information.

#340862 Copied Theme version: .8.3.8

9 Answers

Tony Rodriguez

Support staff

December 8, 2022 at 05:51

Hello, @oceanbulkon,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persists then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#340874 Copied

oceanbulkon

Participant

December 9, 2022 at 00:11

Hello
Unfortunately it did not help, I require your help. Please find the information in the private area, if you need any further, please let me know.
Thanks is advance.

Please contact administrator
for this information.

#340988 Copied

Tony Rodriguez

Support staff

December 9, 2022 at 06:16

Hello, @oceanbulkon,

Now I have checked your site again and the scroll bar is there on the Shop page and on the single product page as well, so it seems now you have the cache issue only, please try to recheck after removing the cache, and activate those plugins which you deactivated one by one again to find the culprit.

Please watch this video I have captured for you: https://www.veed.io/view/a4bc4a75-f412-4773-b4e3-e85d6a8886e1?sharingWidget=true&panel=share

Regards 8Themes Team.

#340998 Copied

oceanbulkon

Participant

December 9, 2022 at 09:50

Hello,

Thank you for your support, I could step forward from there to a point; when I clear cache and start from a incognito browser, page does not load as it is designed in Elementor. There are basic effects but items are not in their proper positions. After refreshing the page, the load matches the design but then it blocks scroll bar in all pages. please see the video.

https://vimeo.com/779531120
Can you please check and let me know what I am doing wrong?

#341015 Copied

Rose Tyler

Support staff

December 9, 2022 at 13:18

Hello,

Elementor > Experiments > Improved CSS Loading > Inactive, Theme Options > Speed optimization > Remove Query Strings From Theme Static Resources > Off.
Please check how it works now.

Regards

#341038 Copied

oceanbulkon

Participant

December 9, 2022 at 14:01

I just checked but there is no change.
I made the settings as you have commented.

#341048 Copied

Rose Tyler

Support staff

December 9, 2022 at 14:17

Please follow this article and clear cache of your Chrome browser – https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Regards

#341052 Copied

oceanbulkon

Participant

December 9, 2022 at 14:27

I did twice both cache cleaning but still same.

#341058 Copied

Rose Tyler

Support staff

December 9, 2022 at 14:45

Hello,

Strangely, it looks like a cache issue with CSS minification. Could you completely disable LiteSpeed Cache on your site and check then? If the problem is caused by it, you need to find out what exactly option it is there.

Also, read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
You do not need all plugins that come bundled with the theme, read description of plugins and activate required ones. Every plugin slows down site a bit, so there is no need to activate plugins that you do not plan to use.

Regards

#341062 Copied
Tagged: no show, scrollbar, shop page, templates, woocommerce, wordpress
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