Shop page: thumbnail settings not working with webp images?

This topic has 4 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Nicolo
    Nicolo
    Participant
    August 21, 2024 at 10:44

    Hi

    I have done a A/B testing:
    jpg file vs webp.

    Please check the attachment to see the difference.

    How can we make sure the settings are applied to both jpgs and webp.

    As per now the settings is 5:6, but webp end up in 1:1 (original ratio)

    Thanks!

    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 21, 2024 at 12:31

    Hello Nicolo,

    Thank you for contacting us and for using XStore.

    The mentioned settings come from WooCommerce and the result you get is independent of the theme on site. If thumbnail regeneration, using a plugin, doesn’t help, we would recommend you to contact WooCommerce support directly – https://wordpress.org/support/plugin/woocommerce/

    It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the front end.

    Best Regards,
    8Theme’s Team

    Avatar: Nicolo
    Nicolo
    Participant
    August 21, 2024 at 17:18

    I just sent wordpress support a ticket to figure out the iusse.

    Thanks for the tips.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 22, 2024 at 07:27

    Hello Nicolo,

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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