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Shop page: thumbnail settings not working with webp images?

This topic has 4 replies, 2 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

Nicolo

Participant

August 21, 2024 at 10:44

Hi

I have done a A/B testing:
jpg file vs webp.

Please check the attachment to see the difference.

How can we make sure the settings are applied to both jpgs and webp.

As per now the settings is 5:6, but webp end up in 1:1 (original ratio)

Thanks!

Files is visible for topic creator and
support staff only.

#410991 Copied Theme version: 9.3.17

3 Answers

Rose Tyler

Support staff

August 21, 2024 at 12:31

Hello Nicolo,

Thank you for contacting us and for using XStore.

The mentioned settings come from WooCommerce and the result you get is independent of the theme on site. If thumbnail regeneration, using a plugin, doesn’t help, we would recommend you to contact WooCommerce support directly – https://wordpress.org/support/plugin/woocommerce/

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the front end.

Best Regards,
8Theme’s Team

#411024 Copied

Nicolo

Participant

August 21, 2024 at 17:18

I just sent wordpress support a ticket to figure out the iusse.

Thanks for the tips.

#411051 Copied

Rose Tyler

Support staff

August 22, 2024 at 07:27

Hello Nicolo,

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#411090 Copied
Tagged: fix wordpress image issues, resolve woocommerce thumbnail errors, shop page troubleshooting, thumbnail settings issue, webp images problem, woocommerce settings guide, wordpress woocommerce themes
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