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Shop Sidebar Category Hierarchy Not Showing

This topic has 13 replies, 2 voices, and was last updated 2 years, 8 months ago ago by Rose Tyler

Liya

Participant

March 2, 2022 at 17:02

Hi there,

Could you please help me fix the hierarchy in the shop sidebar?
I’ve tried everything but it doesn’t show the hierarchy at all.
Also, when a category is selected it isn’t highlighted like in your demo examples.

Here is a screenshot: https://gyazo.com/79d1ee009b3685210caa50dd4aaf710e

Also another question – is it possible to get more than 4 results showing in the search pop up? Whatever I search it always returns 4 results, even though if I go on the search results page there are 40-50 results.

Example here: https://gyazo.com/13d146389ebcb44cb4ee3a7c9a22932d

#318806 Copied Theme version: 8.1.1 WooCommerce version: 6.2.1

12 Answers

Rose Tyler

Support staff

March 3, 2022 at 09:17

Hello,

Please provide temporary wp-admin access, so we can take a closer look.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#318834 Copied

Liya

Participant

March 3, 2022 at 09:34

Thank you for your quick reply & help.
You can login using the details provided.

The website I am working on is the staging website so please go to the staging version using the hosting dashboard.

Please contact administrator
for this information.

#318836 Copied

Rose Tyler

Support staff

March 3, 2022 at 11:09

Hello,

1/ Theme Options > General > Enable Classic Widgets Panel > On, then check settings of Product categories widget – https://gyazo.com/b026b1f6163a3e53212c98494259c416 => https://gyazo.com/5359a5da159b6cf453df617c813e6333 Clear cache and check now.
2/ Provide FTP access, please. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#318848 Copied

Rose Tyler

Support staff

March 3, 2022 at 12:20

Download ajaxSearch.min.js from this page – https://dropmefiles.com/i5L50 and upload it into xstore/js/modules folder. Clear cache and check the search

Regards

#318853 Copied

Liya

Participant

March 3, 2022 at 12:53

Thanks for this, where can I find the xstore/js/modules folder to upload the file to?

I have also set up an FTP access, if you still need it I can share this with you

Thank you

#318857 Copied

Rose Tyler

Support staff

March 3, 2022 at 14:45

wp-content/themes/xstore/js/modules
or provide FTP access via the Private Content area

Regards

#318866 Copied

Liya

Participant

March 3, 2022 at 17:19

Thank you, I added the file but the search pop up menu still returns only 4 results.

Only when I hit enter it goes to the results page and shows the correct number of items under that search term.

Is there any way the search pop up can show a few thumbnails but also say the true number of results with a button or something that says, see all?

Here is an example:

4 results in pop up: https://gyazo.com/00aceedeb87333540f9ba6c56ddf9ac3

140 actual results on search results page:
https://gyazo.com/c7556fa4ff754903233f981232cd7adf

#318887 Copied

Rose Tyler

Support staff

March 4, 2022 at 08:34

Hello,

Please provide FTP access.

Regards

#318907 Copied

Liya

Participant

March 4, 2022 at 09:12

Thanks for your help

Please contact administrator
for this information.

#318911 Copied

Rose Tyler

Support staff

March 4, 2022 at 11:15

Hello,

Fixed. Clear cache and check now.

Regards

#318928 Copied

Liya

Participant

March 4, 2022 at 11:18

You are the best, thank you so much for your prompt help.
It’s working great on my end as well.

#318929 Copied

Rose Tyler

Support staff

March 4, 2022 at 11:23

You’re welcome!
Have a nice day!

Regards

#318930 Copied
Tagged: category, hierarchy, shop, sidebar, themes, woocommerce, wordpress
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