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Shop theme - by Gio - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

Gio

Participant

January 2, 2020 at 21:32

We have multiple problems with the web page.

Please go to our web page http://www.kiku.ge through phone and make sure you’re on the Georgian version of the page, the one that is problematic.

Problem N1: The page does not show up to date data to the customers. To see the problem for yourself exactly, please follow these steps:
Step 1: Go to the web page with phone and be on the Georgian version of the page
https://prntscr.com/qilxid
Step 2: Open the categories gap
https://prntscr.com/qily05
Step 3: Go to 4th category
https://prntscr.com/qily7q
Step 4: scroll down and go to 2nd page
https://prntscr.com/qilydu
Step 5: Remember this product and refresh the page.
https://prntscr.com/qilykm
After refreshing:
https://prntscr.com/qilyqn
Clearing browser data, chache and everything does no help. It is always exactly the same, no matter what you do.
This just example based on 1 product. Everything else has problem too.
See the video
https://we.tl/t-GY9v4aNDSF

Problem N2: scroll down the categories bar
https://prntscr.com/qim5ll

When you go to the most of categories, the categories bar goes scrolls up again. That is the way it should do, but there are 2 categories where this does not happen
https://prntscr.com/qim5ra

Please fix these vital errors. The theme is very good, but due to these bugs we started to loose our customers instead of gaining more. We were supposed to have a new cool web page with flawless functionalities within 5 days and it’a been over a month already since the web page has these disfunctionlities.

The free theme that we had before was bad in visual terms but it did not have any vital bugs.

If we can’t fix this issue and/or do that in time, we’re going to have to ask for the refund.

We opened one ticket before nyt so far it’s been helpless.

Happy new year and I hope we’ll be able to fix the errors urgently.

we use child theme pls check maybe this problem have child theme?

Please, contact administrator
for this information.

#227686 Copied Theme version: XStore Child ვერსია: 0.0.1

1 Answer

Olga Barlow

Support staff

January 3, 2020 at 11:59

Hello,

Problem is that we can’t reproduce the issue while checking your site using our mobile devices https://drive.google.com/open?id=17XaEdKaOsMQdWgP7ZlFIXiP_JnEGJI1B

Also, we found that you have different colors of the categories http://prntscr.com/qiu4fe and pagination http://prntscr.com/qiu51g than we have. So, are you sure that you provided us with link to site where you have the issue? Maybe you sent us link to another copy or something?

Regards

#227708 Copied
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