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Shop top bar filter and Category filter not visible in Sidebar

This topic has 8 replies, 2 voices, and was last updated 3 hours, 21 minutes ago ago by Rose Tyler

Chandru

Participant

January 25, 2025 at 16:07

Shop top bar filter and Category filter not visible on Preview. Screen shot attached

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#432243 Copied Theme version: 9.4.7

7 Answers

Rose Tyler

Support staff

January 26, 2025 at 08:08

Hello, Chandru,

Thank you for contacting us and for using XStore.

Could you please provide more details about the issue you are experiencing? Kindly include the steps you have already taken to resolve it, as well as the outcome you are aiming to achieve.

We look forward to assisting you further.

Best regards,
8Theme’s Team

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Chandru

Participant

January 26, 2025 at 08:25

Hi team, You will refer Attached screenshot for better understanding. I already raised issue previously. on side bar filter not showing on live preview.

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Rose Tyler

Support staff

January 26, 2025 at 09:36

Hello, Chandru,

We hope this message finds you well.

We would like to inform you that we have thoroughly reviewed your shop page. Based on our observations, the content of the sidebar and filter area appears to be functioning as expected.

To better understand the issue you are referring to, could you kindly provide additional details or clarify the steps required to replicate the error? This will help us address your concern more effectively. For your reference, we have attached screenshots in the Private Content area.

Thank you for your cooperation, and we look forward to your response.

Best regards,
8Theme’s Team

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Chandru

Participant

January 26, 2025 at 12:44

Your attached screenshot is in editor mode. But in preview its not appeared. That why i attached both editor and live preview screenshots on previous message. Hope you get it.

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Rose Tyler

Support staff

January 26, 2025 at 13:32

Hello, Chandru,

It seems that you have created a custom page. Unfortunately, the WooCommerce filters and widgets you wish to use do not function on custom pages. They are designed to work only on default WooCommerce pages, such as the shop or category pages. This limitation is not related to the theme but rather falls under the functionality of the WooCommerce plugin itself.

Here is a link to Woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

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Chandru

Participant

January 26, 2025 at 13:38

Hi Team I already have another website. I used same method but its working.

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Rose Tyler

Support staff

January 26, 2025 at 14:30

Hello, Chandru,

Could you please test if the same behavior occurs when using a default theme, such as Storefront? Go to Appearance > Themes > install and activate Storefront theme (this is the default Woocommerce theme).

Best regards,
8Theme’s Team

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