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Shoppage - by Gio - on WordPress WooCommerce support

This topic has 46 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

Gio

Participant

December 13, 2019 at 22:54

On the web page of the shop, the height of variable products is higher than simple products. can you please fix it for us or tell us how to fix it? They need to be symmetrical.

Please, contact administrator
for this information.

#226781 Copied Theme version: 6.2.5

45 Answers

Rose Tyler

Support staff

December 14, 2019 at 10:53

Hello,

Thanks for contacting us.
Go to Theme Options > WooCommerce (Shop) > Shop > Shop page Layout > Products Masonry > Off, you will get – https://prnt.sc/qapax1
Also, I would recommend you to use a graphics editor and prepare product images (make them the same size) before uploading it to your media gallery.

Regards

#226802 Copied

Gio

Participant

December 17, 2019 at 21:12

page number

Please contact administrator
for this information.

#227009 Copied

Gio

Participant

December 17, 2019 at 22:32

i want to hide all subcategory
https://kiku.ge/
all page

#227012 Copied

John Holden

Support staff

December 18, 2019 at 05:54

Hi,

You want to hide these categories? https://prnt.sc/qccz2j

Regards,
Hung PD

#227018 Copied

Gio

Participant

December 18, 2019 at 10:37

here uniforms > roleplay
in uniform categori page it show theyr subcatergoryes

Please contact administrator
for this information.

#227040 Copied

Gio

Participant

December 18, 2019 at 10:37

also when change page send me in top of page

Please contact administrator
for this information.

#227041 Copied
Rose Tyler

Support staff

December 18, 2019 at 10:56
Hello,

1) Add this code in Theme Options > Theme Custom CSS:
```
.widget_product_categories .children, 
.widget_product_categories .open-this {
    display: none !important;
}
```
2) Either go to Plugins > disable WooCommerce Infinite Scroll and Ajax Pagination plugin or set correct selectors according to theme docs https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

Regards
#227048 Copied
Gio

Participant

December 20, 2019 at 18:56

but it is not free plugin :/
we just need when change page send in top

#227290 Copied

Olga Barlow

Support staff

December 20, 2019 at 20:22

Hello,

Provide us with the FTP access to your site.

Regards

#227296 Copied

Gio

Participant

December 21, 2019 at 12:31

Private Content

Please contact administrator
for this information.

#227331 Copied

Gio

Participant

December 21, 2019 at 12:34

Private Content

Please contact administrator
for this information.

#227332 Copied

Rose Tyler

Support staff

December 21, 2019 at 13:04

Hello,

One of our technicians will check this problem on Monday, due to the weekend. Please do not change access. Thanks for your patience.

Regards

#227334 Copied

Gio

Participant

December 21, 2019 at 14:33

check this video
here i cant send video , upload in wetransfer
https://we.tl/t-kVpYXghF0F

#227340 Copied

Rose Tyler

Support staff

December 22, 2019 at 10:05

Hello,

Please clear cache and check how paginations work now.

Regads

#227365 Copied

Gio

Participant

December 22, 2019 at 20:51

here is same problem
in hoome page there is 14 page when get 14 page it show 15 and 16 page:/

#227378 Copied

Gio

Participant

December 22, 2019 at 22:55

when link is deferent language it not sho
https://kiku.ge/index.php/product-tag/აპეტაიზერი/
when change font it showing
>>აპეტაიზერი

#227380 Copied

Gio

Participant

December 22, 2019 at 23:39

pls chack web in page changeing in shop page …
it need to refresh page to whitre this :::>>>
Home Dicks, Dildos, Vibrators Page 2 Dicks, Dildos, Vibrators
and when change page number this title stay here :/
but i am in 3 page

#227381 Copied

Gio

Participant

December 22, 2019 at 23:54

download video : https://we.tl/t-KWtywrhdnR
So basically just 3 things:

1. Please do the exact same with Georgian version of what you did with English version

2. Please clean the chache

3. Please teach us how to clean the chache

#227383 Copied

Olga Barlow

Support staff

December 23, 2019 at 10:24

Hello,

1) Check the pagination now. We don’t see any jump to page 3 instead of 2 if you pressed the 2-page link no matter what version we use English or Georgian.
2) To clean the browser cache you can use this extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en
3) We don’t see problem with the tag page which use Georgian characters, for example, this tag http://prntscr.com/qelcdd and we get 2 products http://prntscr.com/qelcy1 But using non-Latin characters in slug (no matter page, product, category or tag) is not very good for the SEO, so we would recommend you to use Latin characters for your slugs.
4) I don’t see only 14 pages, I can see the 16 page as the last page https://gyazo.com/862b60b2d863db71530b4cc75bd94d59

Regards

#227393 Copied

Gio

Participant

December 23, 2019 at 11:09

In mobile when i chnge page and refresh site chane product..
Anlso when i am page 2 there is no title “page2” when refresh there apear title “page 2” when i get page 3 there stay title “page2”
https://we.tl/t-hnBVHO64eQ

#227398 Copied

Olga Barlow

Support staff

December 23, 2019 at 12:58

Hello,
1) It does not show the different products fter reloading, it looks that you tap logo link while trying to reload page and are redirected to the home page instead of the reloading.
2) If you use the Ajax pagination you don’t get page 2 or 3 in the page title because system loads additional products using Ajax requests without page reloading. If you reload page you are redirected to real page 2 or 3 to keep you at the same position and WooCommerce displays that you are on page 2 or 3 at the breadcrumbs. We can’t change it because we use the default WooCommerce breadcrumbs function.

Regards

#227405 Copied

Gio

Participant

December 24, 2019 at 17:28

Hello
Thanks a lot.
We have other problems…
Our old site new.kiku.ge
In google we have good rank , in day may 100 click…
In old site we have sulg with georgian keyboard.. and all google link is georgin shrift…
New site we have english word in slug…
And when click in go page not found… beacouse old web link

#227455 Copied

Olga Barlow

Support staff

December 26, 2019 at 11:18

Hello,

Actually I don’t see problem with the tag that has the Georgian characters, for example, https://kiku.ge/product-tag/%e1%83%90%e1%83%9b%e1%83%a7%e1%83%94%e1%83%9c%e1%83%94%e1%83%91%e1%83%94%e1%83%9a%e1%83%98/ It does not display not found page http://prntscr.com/qfw70q
Our support is able to help you with issues related strictly to theme options and issues. Changing of the permalinks and slugs is not theme option/theme issue.

Maybe ask you admin and try to make a redirect for the old site to the home page or to the shop page of the new site to allow users to search for the products they are interested in.

Regards

#227480 Copied

Gio

Participant

December 26, 2019 at 21:10

So, as you change pages (go from page 1 to page 2 and etc.) The web page slides up. That’s good, but we need it to jump up.

Can we make it like this: when you go to different pages, it should just spawn you to the top of the page instead of just sliding up, like just jump, no sliding at all

#227498 Copied

Olga Barlow

Support staff

December 27, 2019 at 13:03

Hello,

This animation comes from js file and there is no option to choose what type of animation to use for the Ajax pagination, unfortunately.

Regards

#227510 Copied

Olga Barlow

Support staff

December 27, 2019 at 13:03

Hello,

This animation comes from js file and there is no option to choose what type of animation to use for the Ajax pagination, unfortunately.

Regards

#227511 Copied

Gio

Participant

December 27, 2019 at 13:18

can shop page sideba allways showing in computer:/
CATEGORIES BELOW, HOMIE
<< this

#227512 Copied

Gio

Participant

December 27, 2019 at 13:19

also check this user image
chefcfk link
https://we.tl/t-ZvAbhBwgsA

#227513 Copied

Rose Tyler

Support staff

December 27, 2019 at 13:25

Hello,

1) Please describe the desired result in more detail.
2) What exactly product should be added to Cart to see the problem? Try to disable all third-party plugins, that do not come bundled with our theme, and check how it works then https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Regards

#227516 Copied
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