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Shoppage - by Gio - on WordPress WooCommerce support

This topic has 46 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

Gio

Participant

December 27, 2019 at 13:29

this sidebar check link
we wnat to allways open in computer and in mobile olays cloth until user click >> + this
https://we.tl/t-VOvPkuZii6

#227518 Copied
Rose Tyler

Support staff

December 27, 2019 at 13:36
Add this code in Theme Custom CSS:
```
.s_widgets-open-close .sidebar .sidebar-widget:not(.sidebar-slider) > .widget-title > span:after {
    z-index: 3;
}
```
Regards
#227521 Copied
Olga Barlow

Support staff

December 27, 2019 at 13:37

Hello,

Go to Theme Options > WooCommerce > Shop > Shop page layout > Sidebar widgets content > Collapsed on mobile http://prntscr.com/qgeh1k

Regards

#227522 Copied

Gio

Participant

December 28, 2019 at 10:23

hello pls onep chrome incognito browzer
and look sho page side abr always cloth…

#227538 Copied

Rose Tyler

Support staff

December 28, 2019 at 12:02

Hello,

As I can see, it is opened for desktop. Isn’t it? Please describe the problem in more detail.

Regards

#227544 Copied

Gio

Participant

December 28, 2019 at 13:28

pls check mobile mane bottom language flag sub menu not showing

#227545 Copied

Gio

Participant

December 28, 2019 at 13:29

mobile menu

#227546 Copied

Rose Tyler

Support staff

December 28, 2019 at 15:18

Dear,

Sorry, but your problem is a bit unclear for me. Please describe what exactly doesn’t work correctly and how it should be. Provide screenshots.

Regards

#227549 Copied

Gio

Participant

December 28, 2019 at 22:18

Sorry to disturb again guys but this is a very serious matter.

53% of our users use Phones and Georgian versions.

Which means that for 53% of the users the web page is fucked up – they think that certain products are out of stock forever because they see old data, then they decide to buy some products that seem to be in stock but suddenly they discover that it’s out of stock.

We never had error this serious and for this long before. We had the average of 340 visitors a day and now we’re down to 210.

Please fix this as soon as possible – Whatever you did with English version before, Helped the English version. Please just do the same with Georgian version

#227555 Copied

Olga Barlow

Support staff

December 30, 2019 at 10:58

Hello,

I’m confused. Is this the new issue or this is a detailed explanation of the previous one? If this is the new problem then it would better to create new topic because you mix up all the questions in one topic and it causes misunderstanding.

We have visited your site from mobile device and the categories widget is closed, products at the first 3 pages of the shop are the same for both versions EN and GE, we did not check all the pages because you have a lit of products.
So, please, could you provide screenshots (using Gyazo or Lightshot screenshot tool) and explain what old data are you talking about? Provide links to products that are marked as in-stock but they are out of stock.
And the main question is: does this issue appear with our theme only and you don’t have it with the default WooCommerce theme Storefront. Because keep in mind that we are not responsible for the WooCommerce, WPML or WordPress issues, we are theme support and can help you only if the issue is caused by our theme.

Regards

#227588 Copied

Gio

Participant

December 31, 2019 at 12:35

Pleasure check in mobile all category . Some category bit cloth bar..

#227622 Copied

Olga Barlow

Support staff

January 2, 2020 at 16:20

Hello,

Some category bit cloth bar..

Don’t understand your English, sorry. Could you provide screenshot of the problem for better understanding using the Lightshot screenshot or Gyazo tool and highlight problem moments on the screenshot?

Regards

#227674 Copied

Gio

Participant

January 2, 2020 at 21:11

Step 1: Go to the web page with phone and be on the Georgian version of the page
https://prntscr.com/qilxid
Step 2: Open the categories gap
https://prntscr.com/qily05
Step 3: Go to 4th category
https://prntscr.com/qily7q
Step 4: scroll down and go to 2nd page
https://prntscr.com/qilydu
Step 5: Remember this product and refresh the page.
https://prntscr.com/qilykm
After refreshing:
https://prntscr.com/qilyqn
Clearing browser data, chache and everything does no help. It is always exactly the same, no matter what you do.
This just example based on 1 product. Everything else has problem too.
See the video
https://we.tl/t-GY9v4aNDSF

#227685 Copied

Rose Tyler

Support staff

January 3, 2020 at 08:48

Hello,

Thanks for the explanation and video.
We’ve repeated mentioned steps and do not see the problem – https://dropmefiles.com/S5MoI What device and browser do you use? Make sure that the version of your browser is not very old.

Regards

#227692 Copied

Gio

Participant

January 3, 2020 at 10:11

Problem N2: scroll down the categories bar
https://prntscr.com/qim5ll

When you go to the most of categories, the categories bar goes scrolls up again. That is the way it should do, but there are 2 categories where this does not happen
https://prntscr.com/qim5ra

Please fix these vital errors. The theme is very good, but due to these bugs we started to loose our customers instead of gaining more. We were supposed to have a new cool web page with flawless functionalities within 5 days and it’a been over a month already since the web page has these disfunctionlities.

The free theme that we had before was bad in visual terms but it did not have any vital bugs.

If we can’t fix this issue and/or do that in time, we’re going to have to ask for the refund.

We opened one ticket before nyt so far it’s been helpless.

Happy new year and I hope we’ll be able to fix the errors urgently.

we use child theme pls check maybe this problem have child theme?

#227697 Copied

Olga Barlow

Support staff

January 3, 2020 at 12:01

Hello,

Problem is that we can’t reproduce the issue while checking your site using our mobile devices https://drive.google.com/open?id=17XaEdKaOsMQdWgP7ZlFIXiP_JnEGJI1B

Also, we found that you have different colors of the categories http://prntscr.com/qiu4fe and pagination http://prntscr.com/qiu51g than we have. So, are you sure that you provided us with link to site where you have the issue? Maybe you sent us link to another copy or something?

Regards

#227709 Copied
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