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Shopping cart checkout errors - by Giles

This topic has 6 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Rose Tyler

  • Avatar: Giles
    Giles
    Participant
    July 17, 2020 at 09:55

    Hi, for some reason I’m getting these errors when I try and checkout https://prnt.sc/tjgru1

    any idea why this might be happening?

    Thanks,
    Giles

    Please, contact administrator
    for this information.
    #244634 Copied Theme version: 6.3.7 WooCommerce version: 4.2.2
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 17, 2020 at 10:38

    Hello,

    Provide us with test information for the credit card to check the mentioned issue http://prntscr.com/tjhnm4

    Regards

    #244646 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2020 at 10:39

    Hi,

    Please check how does it work with a default WC theme – Storefront. If the situation is independent of the theme, contact the support of WooCommerce to get assistance.

    Regards

    #244647 Copied
    Avatar: Giles
    Giles
    Participant
    July 17, 2020 at 11:13

    Hi, i tried it again and the errors dont show but nothing happens when i click the ‘place order’ button – https://prnt.sc/tjiaw5

    Are you able to do a quick test maybe. I don’t think it matters what credit card details you use.

    #244654 Copied
    Avatar: Giles
    Giles
    Participant
    July 17, 2020 at 11:20

    Sorry, it looks like i put in the wrong expiry date. It seems to work now I changed that. I used this card number too 5555555555554444

    #244657 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 17, 2020 at 12:18

    Have you sorted out?
    Let us know if you need any other assistance.

    Regards

    #244661 Copied
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