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Shopping cart issues and conflict with plugins

This topic has 3 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

  • Avatar: pjssms
    pjssms
    Participant
    November 29, 2017 at 17:44

    Hello,

    I have a site that is having issues to add articles to the shopping cart or to to do the exit of it.

    Sometimes adding the product to cart shows a square screen and doesn´t pass from there.
    Other times in this screen it shows that it was added to the cart.

    Sometimes i was able to add more than one article and other times just one article.

    But when i press on the cart to checkout the itens in cart are missed.

    I have done all updates possible.

    Please, contact administrator
    for this information.
    #178966 Copied Theme version: last WooCommerce version: last
    2 Answers
    Avatar: pjssms
    pjssms
    Participant
    November 29, 2017 at 17:51

    I have disabled polylang but it stills has the sae behaviour

    #178967 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 10:48

    Hello,

    Thanks for the topic. Hope you are having a nice day.

    Please check if the same issue persists only with our theme or with default Woocommerce Storefront theme too.
    Try to disable 3-rd party plugins and then check the issue.
    Let me know results.

    Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.

    Also, please provide me link to product with the problem.

    Regards

    #179004 Copied

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