Return to previous page

Shopping cart product numbers not updated.

This topic has 5 replies, 3 voices, and was last updated 1 years ago ago by Kumaran

Kumaran

Participant

December 7, 2023 at 18:54

Please check the below link you can understand my problem easily

https://staging.streamable.com/ks8v7h

Please, contact administrator
for this information.

#376065 Copied Theme version: 9.2.5

4 Answers

Tony Rodriguez

Support staff

December 8, 2023 at 06:49

Hello, @Kumaran,

I hope this message finds you well.

1) We kindly request that you temporarily deactivate all third-party plugins not included with the XStore theme, as detailed in our documentation here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Following this, please clear your browser’s cache and re-evaluate the situation. It is possible that one of the non-native plugins is causing the issue you are experiencing.

2) To further diagnose the problem, could you please switch to a default WordPress theme, such as Twenty Twenty Four or the WooCommerce Storefront, and observe if the issue persists? This will help us determine whether the issue is specific to our theme.

3) If the problem continues, we ask that you keep all third-party plugins deactivated and provide us with login credentials to your site. Please submit this information in the private content area, ensuring you grant us permission to debug your site. This may involve deactivating plugins and modifying on-site customizations. Kindly use the following format for the login details:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

Please note: It is imperative that you create a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to resolving this matter efficiently.

Yours Sincerely,
The 8Themes Team

#376086 Copied

Kumaran

Participant

December 14, 2023 at 03:57

I sent login details in private content area

Please contact administrator
for this information.

#376607 Copied

Luca Rossi

Support staff

December 14, 2023 at 12:08

Dear Kumaran,

We hope this message finds you well.

We are pleased to inform you that we have successfully applied the necessary hotfix to address the issue you were experiencing. The modification has been made within the functions.php file, specifically at line 7:22, in your child theme.

For your reference, you can view the changes here: [https://prnt.sc/fVKkXMeeJ02T](https://prnt.sc/fVKkXMeeJ02T)

We kindly ask that you review the update at your earliest convenience and confirm its effectiveness. Should you encounter any further difficulties or require additional assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

#376656 Copied

Kumaran

Participant

December 19, 2023 at 03:41

Thank you so much

#377071 Copied
Tagged: fix woocommerce cart count, solving woocommerce cart numbers, troubleshoot woocommerce product update, woocommerce product count fix, woocommerce shopping cart issue, wordpress cart product number, wordpress woocommerce cart update
Viewing 5 results - 1 through 5 (of 5 total)